Carrie Palmer
Hendersonville,TN
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
21
21
years of professional experience
Work History
Quality Compliance Coordinator
DCIDS
11.2024 - Current
- Stayed current on emerging regulatory changes, ensuring timely updates to internal policies and procedures.
- Streamlined processes for increased efficiency in monitoring and reporting compliance activities.
- Collaborated with cross-functional teams to address any identified compliance issues promptly.
- Compiled internal information for compliance audit by reviewing company policy documentation, non-compliance reports and investigations into questionable conduct.
- Managed compliance efforts, reporting and audits.
- Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
- Prepared records and data for regular audits.
- Maintained up-to-date knowledge of applicable laws and regulations.
Director of Operations
SpecialtyCare
04.2012 - 02.2024
- Planned and monitored day-to-day running of business to facilitate smooth progress
- Managed the development of staff by providing guidance, feedback and support when needed
- Collaborated with team members on projects, delegated tasks as necessary, and managed expectations accordingly
- Analyzed current operational processes and performance, recommending solutions for improvement
- Monitored key performance indicators to support organizational objectives
- Reviewed financial information and adjusted operational budgets to promote profitability
- Formulated and implemented plans and policies to reduce operational costs and improve efficiency
- Cultivated relationships with external vendors and suppliers to facilitate optimal supply chain management
- Liaised with superiors to make decisions for operational activities and set strategic goals
- Demonstrated and supported continuous improvement and growth mindset
- Reviewed financial statements, sales reports, and other performance data to measure productivity
- Established and monitored KPIs to optimize company performance
Implementation Manager
SpecialtyCare
01.2007 - 04.2012
- Supervises and manages effectively and efficiently the transition of SpecialtyCare products, services, and staff at newly contracted SpecialtyCare facility
- Trained personnel on new technologies or processes introduced during implementations for effective adoption and usage
- Effectively transitioned surgical products to established and newly contracted facilities
- Coordinates product conversions, and facilitates staff/physician in-servicing
- Conducted regular meetings with stakeholders to review progress, address issues and concerns and ensure alignment of goals
- Provided timely feedback on project status to senior management, vendors and other team members
- Developed detailed project plans, identified key milestones and tracked progress to ensure successful completion of projects
- Met with department heads, managers, supervisors, and vendors to solicit cooperation and resolve problems
- Recruited, hired, trained, and supervised staff or participated in staffing decisions
- Purchased necessary equipment
Director
Med Vance Institute
01.2007 - 01.2008
- Managed 75 plus student's academic and clinical schedules as well as maintained proper records of attendance for course completion and certification eligibility
- Managed 5 instructors for both programs
- Managed class schedules as well as lesson and course planning
- Worked with several accrediting agencies to secure proper accreditation for certification of the Surgical Technology program
Director
Miller-Motte Technical College
01.2004 - 01.2007
- Managed 100 plus student's academic and clinical schedules as well as maintained proper records of attendance for course completion and certification eligibility
- Managed 10 instructors for both programs
- Managed class schedules as well as lesson and course planning
- Oversaw the accrediting process for CAAHEP accreditation for Miller-Motte Technical College
- Oversaw the maintenance of Tennessee Higher Education accreditation for Miller-Motte Technical College
Education
Diploma - Surgical Technology
Chattanooga State Community College
Chattanooga, TN05-1990
Timeline
Quality Compliance Coordinator
DCIDS
11.2024 - Current
Director of Operations
SpecialtyCare
04.2012 - 02.2024
Implementation Manager
SpecialtyCare
01.2007 - 04.2012
Director
Med Vance Institute
01.2007 - 01.2008
Director
Miller-Motte Technical College
01.2004 - 01.2007
Diploma - Surgical Technology
Chattanooga State Community College
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