Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carrie Pappan

Las Vegas,NV

Summary

Proven track record in enhancing customer satisfaction and retention at Spectrum Internet and Cable, demonstrating exceptional problem-solving and communication skills. Adept at administrative support and maintaining professionalism under pressure, I significantly contributed to team goals by implementing effective loyalty strategies, resulting in increased retention rates. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

5
5
years of professional experience

Work History

Customer Care Specialist II

Franklin Energy
03.2022 - Current
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Took ownership of customers issues to follow problems through to resolution.
  • Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.


Retention Specialist

Spectrum Internet and Cable
12.2019 - 08.2021
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
  • Utilized knowledge of customer experience to create specialized plans for customer retention.

Education

High School Diploma -

Chaparral High School
Las Vegas
06-1989

Skills

  • Appointment Scheduling
  • Data Entry
  • Understanding Customer Needs
  • Administrative and Office Support
  • Calm and Professional Under Pressure
  • LiveChat Messaging
  • Cross-Functional Collaboration
  • Teamwork and Collaboration
  • Remote Office Availability
  • Work Prioritization
  • Account updating

Timeline

Customer Care Specialist II

Franklin Energy
03.2022 - Current

Retention Specialist

Spectrum Internet and Cable
12.2019 - 08.2021

High School Diploma -

Chaparral High School
Carrie Pappan