Summary
Overview
Work History
Education
Skills
Timeline
Generic

CARRIE POPE

Bloomington,MN

Summary

Committed and hardworking Retail Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Punctual and honest, Creative problem-solver versed in customer service.

Overview

7
7
years of professional experience

Work History

Guest Experience Host

M&M World
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.

Retail Associate

Great Wolf Lodge
02.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Used POS system to process sales, returns, and gift card activations.
  • Engaged in friendly conversation with customers.

Independent Contractor

Self-employeed
03.2017 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Deliver or ship items in timely manor
  • Completed on-time deliveries by choosing best and most efficient routes
  • Verified accuracy of all deliveries against order forms

Education

Some College (No Degree) - Criminal Justice

Santa Ana College
Santa Ana, CA

High School Diploma -

Tustin High School
Tustin, CA
06.1996

Skills

  • Positive and Engaging Demeanor
  • Organizational skills
  • Reliability and punctuality
  • Effective communication
  • Customer service excellence
  • Problem-solving abilities
  • Adaptability and flexibility
  • Approachability
  • Retail Sales
  • Customer Assistance

Timeline

Guest Experience Host

M&M World
09.2023 - Current

Retail Associate

Great Wolf Lodge
02.2023 - Current

Independent Contractor

Self-employeed
03.2017 - Current

Some College (No Degree) - Criminal Justice

Santa Ana College

High School Diploma -

Tustin High School

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CARRIE POPE