Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Affiliations
Timeline
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Analiese Gonzalez

Summary

Dynamic Guest Experience Host at Legoland Discovery Center with a proven track record in enhancing visitor satisfaction through exceptional guest service and effective event coordination. Skilled in conflict resolution and payment processing, I foster a welcoming environment while mentoring new staff to uphold high operational standards.

Overview

1
1
year of professional experience

Work History

Guest Experience Host

Legoland Discovery Center
Rutherford
06.2024 - Current

Welcomed guests and informed them about services and amenities.

Assisted guests with efficient check-in and check-out procedures.

  • Trained new staff on guest service standards and operational protocols.
  • Tracked inventory levels to ensure adequate stock throughout the facility.
  • Processed payments for room charges and incidental expenses as cashier.
  • Supported special events by setting up tables, chairs, and decorations.
  • Inspected rooms for maintenance issues prior to guest assignments.
  • Maintained cleanliness in guest areas to enhance visitor experiences.

Camp Counselor

New Opportunity Programs
North Arlington
07.2025 - 08.2025
  • Facilitated engaging group games to promote teamwork and social skills among participants.
  • Assisted in planning and organizing daily camp schedules and events for all age groups.
  • Supervised campers during activities and ensured their safety and well-being.
  • Maintained cleanliness and organization of camp facilities to create a welcoming environment.
  • Communicated effectively with parents regarding camper progress and daily activities.
  • Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Coordinated and led group activities for campers and counselors.
  • Helped campers build confidence and self-esteem through consistent guidance and mentoring.
  • Enforced discipline and policies to protect safety of recreational activity participants.
  • Monitored activities matched to individual and group abilities to keep campers safe.
  • Tracked attendance, checking off present individuals.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.

Education

High School Diploma -

North Arlington High School

Skills

  • Guest service
  • Event coordination
  • Conflict resolution
  • Team building
  • Effective communication
  • Mentorship techniques
  • Problem solving
  • Attention to detail
  • Activity planning
  • Organizational skills
  • Payment processing
  • Guest relations
  • Social perceptiveness
  • Strong empathy
  • Cross-cultural sensitivity
  • Memory retention
  • Professional appearance
  • Strong interpersonal skills
  • Strong attention to detail and accuracy
  • Knowledge of infection control and sanitation procedures
  • Customer service-oriented with a friendly and professional demeanor
  • Ability to multitask and prioritize tasks effectively
  • Guest greeting

Volunteer Experience

Unified Program at North Arlington High School, Provided support and assistance to peers diagnosed with Autism Spectrum Disorder (ASD) in developing essential life skills., Collaborated with program coordinators and special education teachers to create tailored learning experiences for participants., Fostered a supportive and inclusive environment, promoting social interaction and friendship among participants., Demonstrated patience, empathy, and understanding in helping individuals with ASD overcome challenges and achieve personal goals.

Accomplishments

  • Employee of the month

Affiliations

  • Awarded mentorship program
  • Internship program with Special needs children in our Public school system.

Timeline

Camp Counselor

New Opportunity Programs
07.2025 - 08.2025

Guest Experience Host

Legoland Discovery Center
06.2024 - Current

High School Diploma -

North Arlington High School