Hi, I’m
Chris Taylor
Euless,TX
Summary
Versatile Team Member ready to take on any required task and adapt to changing conditions with resourceful and hard working mindset. Dedicated to business success, eager to learn more about communication and business skills and to advance professionally. Holds quality and teamwork in high esteem.
Offering strong interpersonal skills and genuine interest in creating delightful guest experiences, eager to learn and grow in hospitality environment. Brings understanding of importance of exceptional customer service and ability to communicate effectively. Ready to use and develop communication and customer service skills in [Desired Position] role.
Friendly and approachable, with natural ability to make guests feel welcome and valued. Possesses solid understanding of hospitality principles and customer service excellence, with strong communication and problem-solving skills. Committed to creating memorable experiences and ensuring guest satisfaction.
Overview
2
years of professional experience
Work History
Merlin Entertainments Group Ltd.
Guest Experience Host
02.2025 - Current
Job overview
- Maintained a high level of knowledge regarding hotel amenities and services to better assist guests during their stay.
- Coordinated with maintenance teams to address any necessary repairs swiftly, minimizing disruption to guests.
- Assisted management in the implementation of new policies or procedures aimed at enhancing overall guest satisfaction.
- Enhanced guest satisfaction by providing personalized and attentive service.
- Resolved guest concerns promptly, leading to increased positive feedback.
- Actively participated in team meetings to share insights on improving service levels as well as contributing ideas for upcoming events or promotions.
- Assisted guests onto rides and found appropriate partners for singletons to maximize ride capacity.
- Greeted guests and answered general questions about park and [Type] attractions.
The Centurion Lounge
Team Member
04.2023 - 08.2023
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
Education
Southwestern Christian CollegeTerrell, TX
Associate of Arts from Audio Engineering
05-2025
Skills
- Cleaning
- Workplace Safety
- Customer Service
- Cash Handling
- Social media expertise
- Creativity and Innovation
- Stress tolerance
- Guest relations
- Guest greeting
- Guest assistance
- Customer service expertise
- Teamwork
- Problem-solving
- Excellent communication
Accomplishments
- Achieved a degree in arts and science by completing two years with accuracy and efficiency.
Timeline
Guest Experience Host
Merlin Entertainments Group Ltd.
02.2025 - Current
Team Member
The Centurion Lounge
04.2023 - 08.2023
Southwestern Christian College
Associate of Arts from Audio Engineering
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