Magaly Tepox
Clifton ,NJ
Summary
A motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Detail-oriented team player with strong organizational skills and having the ability to handle multiple projects with a high degree of accuracy. Goal-oriented individual in greeting customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
2
2
years of professional experience
Work History
Guest Experience Host
Legoland Discovery Center
East Rutherford, NJ
04.2023 - Current
- Assisted guests in navigating their way around the facility by offering directions or answering questions.
- Ensured all areas of the facility were clean and tidy at all times.
- Built and maintained productive relationships with employees.
- Greeted and welcomed guests upon arrival, providing them with information about the facility.
- Experience in being a Birthday Host at the attraction
- Participated in training sessions related to customer service skills development.
- Ensure that all of the kids in the attraction are having a great time
Sales Associate
Aeropostale
Paramus, NJ
03.2022 - 06.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Helped customers find a certain item of clothing and or accessory they were looking for
- Provided customers with customer service if they weren’t sure what they were looking for
- Handled customer complaints in a professional manner.
Sales Associate
Urban Planet
East Rutherford, NJ
02.2023 - 03.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided customers with fitting rooms to try on any item of clothing
Education
High School Diploma -
Clifton High School
Clifton, NJCurrent
Passaic Preparatory Academy
Passaic, NJ01-2022
Skills
- Multi-tasking strength
- Excellent people skills
- Adapt to diverse groups
- Sales trends
- Cash register operation
- Exceptional customer service
- Customer Service
- Event and Party Planning
- Guest Greeting
- Clear Communication
Languages
- Spanish
- English
References
References available upon request.
Timeline
Guest Experience Host
Legoland Discovery Center
04.2023 - Current
Sales Associate
Urban Planet
02.2023 - 03.2023
Sales Associate
Aeropostale
03.2022 - 06.2023
High School Diploma -
Clifton High School
Passaic Preparatory Academy
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