Melanie Villa
Long Beach,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Outlet Guest Experience Specialist
Bob's Discount Furniture
08.2020 - Current
- Greeted guest upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained high level of professionalism and discretion when dealing with guests.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 06.2020
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Prepared salads, soups and sandwiches for customers.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Brewed coffee and tea and changed out drink station syrups.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
Education
Bachelor of Science - Criminal Justice
California State University - Los Angeles
Los Angeles, CA12.2022
High School Diploma -
Theodore Roosevelt Senior High School
Los Angeles, CA06.2018
Skills
- Guest Relations
- Customer Service
- Flexible Schedule
- Listening Skills
- Sales Goals Attainment
- Merchandising Knowledge
- Problem-Solving Skills
- Policy and Procedure Adherence
- Verbal/Written Communication
- Multi-Tasking Strength
- Client Service
- Inventory Control
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Outlet Guest Experience Specialist
Bob's Discount Furniture
08.2020 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2018 - 06.2020
Bachelor of Science - Criminal Justice
California State University - Los Angeles
High School Diploma -
Theodore Roosevelt Senior High School