Joe Hernandez
Decatur,GA
Summary
Dynamic, customer-focused professional with a versatile skill set in client engagement, transactional support, and exceptional service delivery. Expertise in leveraging technology and self-service options, along with proficiency in cash management and inventory control. Renowned for cultivating strong client relationships while maintaining a polished demeanor and consistently excelling under pressure to exceed customer expectations. Committed to enhancing the customer experience through innovative solutions and dedicated support.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist
Marriott International
Atlanta, GA
07.2025 - Current
- Managed guest interactions and addressed inquiries to guarantee satisfaction and enhance overall hotel experience from arrival to departure.
- Efficiently managed guest reservations and room assignments, utilizing computerized systems to maintain accurate records
- Responded promptly and professionally to guest inquiries, concerns, and complaints, resolving issues in a timely manner
- Coordinated with housekeeping staff to ensure clean and well-maintained rooms for incoming guests
- Maintained knowledge of local attractions, restaurants, and transportation options to assist guests with recommendations and directions
- Executed front desk responsibilities in busy settings, skillfully juggling various tasks while upholding a professional and calm atmosphere.
- Utilized problem-solving skills to address any technical issues related to key cards or electronic door locks for guests
- Demonstrated strong attention to detail by verifying guest identification and credit card information during check-in process
- Managed guest complaints or issues effectively, escalating when necessary to ensure prompt resolution and guest satisfaction
- Managed guest inquiries effectively, ensuring timely resolutions that promote loyalty and satisfaction.
- Enhanced guest satisfaction through proactive communication and personalized service delivery.
Sales Associate/General Warehouse Associate
The Coca-Cola Company
Atlanta, GA
03.2025 - 07.2025
- Proactively approaching guests, acknowledging them, and providing helpful assistance with questions or product recommendations.
- Assessing guest needs, suggesting products, and closing sales.
- Presented comprehensive insights into Coca-Cola Company's legacy and product portfolio to foster informed discussions.
- Ensuring the store is clean, organized, and merchandise is displayed attractively.
- Stocking shelves, cycle counting, and maintaining visual standards.
- Representing the Coca-Cola brand and embodying its values.
- Operating the point-of-sale system and completing sales.
- Collaborated with team members to streamline workflow and enhance operational efficiency.
- Delivered exceptional customer service, fostering positive relationships with clients.
Bank Teller
JP Morgan Chase bank
Decatur, GA
04.2024 - 03.2025
- Provides excellent service, and answers queries regarding bank products and services.
- Handle cash accurately, ensuring proper balancing of the cash drawer at the end of the shift.
- Ensure all transactions comply with bank policies and regulations, including anti-fraud measures and security checks.
- Identify opportunities to cross-sell bank products such as loans, credit cards, and savings plans to meet customer needs.
- Resolve customer complaints or issues effectively, ensuring customer satisfaction while adhering to bank policies.
- Maintain confidentiality and security of customer accounts and bank information.
Team Leader
Moe's Southwest Grill
Kennesaw, GA
04.2023 - 04.2024
- Excel in daily cash management and effectively use cash management computer systems.
- Uphold professionalism and perform well under high-pressure situations.
- Showcase high proficiency in math skills, ensuring accuracy in cash counting processes.
- Engaged customers upon their arrival, extending a warm welcome and appreciation.
- Assisted customers with a diverse range of transactions, ensuring accuracy, compliance, and adherence to policies and procedures.
- Maintained robust customer relationships by sharing product knowledge, offering solutions, and identifying specific customer needs.
- Provided exceptional customer service, actively listening to customer requirements, promoting relevant products and services, and consistently surpassing daily performance targets.
- Proficiently executed daily cash management, including balancing reconciliations and utilizing computer systems effectively.
- Managed inventory and daily supplies to ensure the availability of necessary resources.
- Maintained a professional and polished demeanor, positively representing the company.
Customer Service Front House Staff
Baker Dude Bakery
Atlanta, GA
04.2022 - 04.2023
- Prepare and bake a variety of products and drive customer sales.
- Restock and replenish inventory for the upcoming day.
- Manage financial transactions, including money handling.
- Maintain a clean and inviting workplace for the benefit of customers.
Front Desk Receptionist
Parks and Recreation Center
Kennesaw, GA
04.2022 - 04.2023
- Supports special projects and seasonal tasks at the rec facility; maintains the premises, including ball fields; installs and removes decorations, tents, and dance floors; arranges chairs and tables; ensures parks areas are debris-free post-special events; and handles the removal and replacement of staging materials.
- Manages the inventory of equipment, parts, and supplies at the rec facility; initiates orders for materials and equipment required for each task; conducts routine safety inspections on equipment; and promptly notifies the supervisor of any necessary repairs.
- Coordinates work activities by communicating with the supervisor, other City employees, the public, and relevant individuals as required; reviews the progress of work, exchanges information, and addresses issues as needed.
- Prepares and completes various forms, reports, work orders, logs, accident reports, inspection reports, and other relevant documents related to the tasks performed at the rec center.
- Receives various forms, reports, work orders, application instructions, or other documents; reviews, completes, processes, forwards, or retains them as appropriate in the context of park operations.
- The City of Kennesaw
Back Office Operations Staff
Flexeco Incorporated
Atlanta, GA
10.2020 - 04.2022
- Collaborate closely with the Back Office Manager to streamline retail sales tasks efficiently.
- Ensure daily organization of the cash wrap area for a seamless customer experience.
- Maintain accurate records of cash sales transactions in accordance with company policies.
- Monitor cash availability and transaction volumes, while fostering positive relationships with customers and external partners.
Education
Training -
US Navy Recruitment Training
Great Lakes, ILHigh School Diploma - undefined
Eagles Landing High School
McDonough, GASkills
- Heavy lifting
- Fine dining experience
- Inventory management
- Customer service
- Food industry
- Hospitality management
- Computer operation
- Conflict management
- Food handling
- Inventory control
- Retail sales
- Basic math
- Grocery store
- Hospitality
- Personal assistant experience
- Time management
- Host/hostess experience
- Cash handling
- Front desk
- Budgeting
- Accounting
- POS
- Sales
- Phone etiquette
- Computer skills
- Microsoft Office
- Event planning
- Guest services
- Guest relations
- Wine knowledge
- Organizational skills
- Hotel management
- Fashion retail
- Training & development
- Brand representation
- Detail-oriented
- Guest orientation
- Reservation processing
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- B2B sales
- Food preparation
- Phone communication
- Retail math
- Driving
- Communication skills
- Exceptional communication
- Feedback collection
- Complaint handling
Certification
Driver's License
Languages
English
Personal Information
- Willing To Relocate: Anywhere
- Driving License: Yes
- Availability: Anywhere
Timeline
Guest Experience Specialist
Marriott International
07.2025 - Current
Sales Associate/General Warehouse Associate
The Coca-Cola Company
03.2025 - 07.2025
Bank Teller
JP Morgan Chase bank
04.2024 - 03.2025
Team Leader
Moe's Southwest Grill
04.2023 - 04.2024
Customer Service Front House Staff
Baker Dude Bakery
04.2022 - 04.2023
Front Desk Receptionist
Parks and Recreation Center
04.2022 - 04.2023
Back Office Operations Staff
Flexeco Incorporated
10.2020 - 04.2022
High School Diploma - undefined
Eagles Landing High School
Training -
US Navy Recruitment Training