Bailee Hodge-Green
Fort Walton Beach ,FL
Summary
Experienced customer service professional with a passion for delivering exceptional experiences and ensuring utmost comfort for patrons. Seeking an opportunity to leverage skills within an organization that values customer satisfaction as a top priority. Committed to providing outstanding service and creating a positive environment that fosters long-lasting relationships with customers.
Overview
4
4
years of professional experience
Work History
Guest Experience Specialist
Marriott, Fairfield inn suites by Marriott
10.2018 - 03.2019
- Process guest arrivals and departures, including all necessary payments
- Oversaw guest registration reservations and other clerical duties with a focus on quality and courtesy
- Offer referral for services and handle requests for information
- Communicate with all hotel departments efficiently and maintain the function board in the hotel lobby and guest rooms
- Arrange for shuttle services and assist with other guest transport needs
- Confirm sufficient supplies are ready and available to last the entire shift
- Direct phone calls as necessary and ensure incidental services (movies, phones, video games, etc.) are active or restricted
- Trainer for all newly hired employees
Hostess/Waitress/Trainer
Twin Peaks
04.2016 - 03.2019
- Greet new & returning customers as hostess
- Provide friendly and prompt customer service as waitress
- Maintain a “can do” attitude and spread a positive vibe whether serving food or with wait staff
- Trainer for all newly hired employees
Cashier
H.E.B
07.2015 - 04.2016
- As a cashier and bagger, I assisted customers with daily checkouts of groceries
- Assisted with training of newly hired employees
Sales Associate / Trainer
Charlotte Russe
11.2014 - 07.2015
- Provided customers with assistance while shopping
- Managed cash registered while assisting with cleanliness and organization of store
Education
Licensed Esthetician -
Ogle School - Beauty And Cosmetology
12788 Fountain Lake Cir, Stafford, TX 7747705.2021
Lone Star Community College
07.2018
Houston Community College
05.2017
Skills
- Ability to work independently without supervision
- Team worker with the ability to adapt in highly dynamic and changing situations
- Reservation Management
- Customer Service
- Guest accommodations
- Guest Orientation
- Reservation Processing
- Reservation Management System
- Loyalty promotion
- Room charging
- Concierge support
- Room availability
- Check-in coordination
- Teamwork and Collaboration
- Cash handling experience
- Excellent Communication
- Guest experiences
- Training and mentoring
- Sanitization
- Makeup Application Techniques
- Client Intakes
- Guest services expertise
- Hair Removal
- Team motivation
- Role Modeling
- Energy and enthusiasm
- Food safety awareness
- Coaching and Mentoring
- Memory retention
- Menu knowledge
- New employee mentoring
- Leadership training
- Employee Coaching
- Training material updates
- Materials Preparation
- Strong multitasking
- Greeting guests
- Cleanliness and hygiene
- Cash Handling
- Personal presentation
- Relationship Building
- Reservation handling
- Coordinating tasks
- Guest Relations
- Judgment and Decision Making
- Restaurant layout knowledge
- Reservation planning
- Reservations Coordination
- Group reservations management
- Reservation coordination
- Take-out service
- Phone Etiquette
- Guest complaint resolution
- Seating arrangements
Educationandprofessionaldevelopment
- Lone Star Community College, 06/01/17, 07/01/18
- Houston Community College, 08/01/15, 05/01/17
Additional Information
Dedicated and skilled esthetician driven by a passion for optimal skincare, proficient in cutting-edge techniques. Acknowledged for consistently surpassing client satisfaction benchmarks and fostering enduring skin wellness.
Timeline
Guest Experience Specialist
Marriott, Fairfield inn suites by Marriott
10.2018 - 03.2019
Hostess/Waitress/Trainer
Twin Peaks
04.2016 - 03.2019
Cashier
H.E.B
07.2015 - 04.2016
Sales Associate / Trainer
Charlotte Russe
11.2014 - 07.2015
Lone Star Community College
Houston Community College
Licensed Esthetician -
Ogle School - Beauty And Cosmetology
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