Gloria Galvez
Phoenix,AZ
Summary
Dedicated Guest Experience Host with expertise in exceptional communication and proactive guest assistance. Committed to enhancing guest satisfaction through strong teamwork and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Guest Experience Host
Cardenals
Glendale, AZ
08.2023 - Current
- Delivered exceptional guest service by promptly addressing inquiries and resolving issues.
- Collaborated with team members to enhance overall guest satisfaction and streamline service processes.
- Managed check-in and check-out procedures, ensuring seamless guest experiences throughout stay.
- Conducted regular facility inspections to maintain cleanliness and adherence to safety standards.
- Assisted in training new staff on customer service protocols and operational procedures.
- Implemented feedback mechanisms to gather insights for continuous improvement of guest services.
- Anticipated guest needs proactively, offering assistance before being asked to ensure exceptional hospitality experiences.
Volunteer Coordinator
Alhambra School District
Phoenix, AZ
06.2015 - 05.2017
- Coordinated volunteer recruitment efforts to enhance program engagement and support district initiatives.
- Managed scheduling and logistics for volunteer events, ensuring seamless operations and participant satisfaction.
- Collaborated with school staff to identify volunteer needs and align resources effectively across programs.
- Cultivated relationships with community organizations to expand network of potential volunteers and resources.
- Monitored compliance with school district policies during volunteer activities, maintaining a safe environment for all participants.
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Organized recognition events to show appreciation for volunteer contributions, boosting morale and promoting a positive organizational culture.
- Collaborated with other departments to maximize impact of volunteer efforts.
Teller
Buckeye Check Smart
Phoenix, AZ
04.2002 - 07.2006
- Processed customer transactions efficiently, ensuring accuracy and compliance with company policies.
- Managed cash drawer operations, maintaining balanced registers throughout shifts.
- Assisted customers in resolving account inquiries, enhancing overall service satisfaction.
- Trained new staff on operational procedures and best practices to improve team performance.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Education
High School Diploma -
South High School
Bakersfield, CA06.1998
Skills
- Professional appearance
- Guest relations
- Exceptional communication
- Strong empathy
- Guest assistance
- Volunteer management
- Strong interpersonal skills
- Teamwork
- Customer service
- Problem-solving
- Multitasking Abilities
- Reliability
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Guest Experience Host
Cardenals
08.2023 - Current
Volunteer Coordinator
Alhambra School District
06.2015 - 05.2017
Teller
Buckeye Check Smart
04.2002 - 07.2006
High School Diploma -
South High School