Christian Canady
Woodbridge,VA
Summary
Dynamic Guest Experience Host at Merlin Entertainments Group Ltd. with exceptional communication and stress tolerance skills. Successfully resolved customer complaints, enhancing guest satisfaction and retention. Proficient in retail stock management and product knowledge, consistently delivering a welcoming atmosphere while maintaining safety standards. A quick learner dedicated to providing outstanding service.
Overview
2
2
years of professional experience
Work History
Guest Experience Host
Merlin Entertainments Group Ltd.
07.2023 - Current
- Greeted guests and answered general questions about the attraction.
- Kept attraction neat and clean, following company policy and safety guidelines.
- Worked with security team to locate separated children and parents in the attraction.
- Handled customer complaints to satisfy and retain guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
Education
High School Diploma -
C.D Hylton High School
14051 Spriggs Rd, Woodbridge, VA 2219306-2024
Skills
- Language proficiency
- Stress tolerance
- Professional appearance
- Social perceptiveness
- Time management
- Retail stock management
- Product knowledge
- Exceptional communication
- Guest greeting
- Purchase recommendations
- Quick learner
- Customer service
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Experience Host
Merlin Entertainments Group Ltd.
07.2023 - Current
High School Diploma -
C.D Hylton High School
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