Daniel Romero
Miramar
Summary
Enthusiastic and adaptable Ride Operations Associate with over 3 years of experience at Walt Disney World, combining exceptional customer service skills with the ability to operate and maintain attraction machinery safely.
Offering customer-focused approach with genuine interest in enhancing guest satisfaction. Brings ability to quickly learn and adapt to new environments while effectively handling guest inquiries and concerns. Ready to use and develop communication and problem-solving skills in any role.
Skilled in engaging diverse audiences, with 6+ years in acting, and adept at creating memorable guest experiences. Fluent in English and Spanish, with conversational Portuguese and basic American Sign Language. Authorized to work in the U.S. for any employer.
Overview
4
4
years of professional experience
Work History
Guest Experience Representative
Miami Heat
Miami, FL
12.2025 - Current
- Delivered exceptional guest service by addressing inquiries and resolving issues promptly.
- Utilized ticketing systems to manage seating arrangements and facilitate smooth entry processes.
- Collaborated with team members to streamline communication and improve service efficiency.
- Led training sessions for new representatives, focusing on customer engagement techniques.
- Assisted guests with special requests, ensuring a personalized and memorable stay.
Ride Operator / Customer Service
Walt Disney World
Orlando, FL
06.2022 - 07.2025
- Operated attractions including Under the Sea: Journey of the Little Mermaid and Tomorrowland Speedway with a strong focus on safety and guest satisfaction.
- Consistently recognized for exemplary behavior and outstanding teamwork.
- Trained in operating heavy machinery and adhering to strict operational protocols.
- Delivered high-quality customer service in a fast-paced, high-volume environment.
Education
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FL06-2022
Associate of Arts - Biology
Miami Dade College
Miami, FL06-2028
Skills
- Exceptional guest service
- Interpersonal communication
- Operation of ride and attraction machinery
- Working with individuals with autism and disabilities
- Team collaboration
- Adaptability
- Fast learner
- Detail-oriented
- Guest accommodations
- Concierge support
- Language proficiency
Languages
English
Spanish
Portuguese
American Sign Language
Personal Information
- Work Permit: Authorized to work in the U.S. for any employer.
- Visa Status: Authorized to work in the U.S. for any employer.
Timeline
Guest Experience Representative
Miami Heat
12.2025 - Current
Ride Operator / Customer Service
Walt Disney World
06.2022 - 07.2025
High School Diploma -
Pembroke Pines Charter High School
Associate of Arts - Biology
Miami Dade College