Carrie POSPICHAL

. Control the sales floor and ensure excellent customer service.

. Inventory control measures including mango, rso, inventory adjustments

. Inspire and excite my team, motivating to increase sales, excellent customer service, higher ground goals.

. Higher Ground 2020 Associate Survey 92%

. Higher Ground 2020 Customer Survey 85.3%

. Responsible for scheduling, writing and giving performance evaluations.

• Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
• Managed 4 Supervisor's successfully in fast-paced environment through proactive communication and positive feedback.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Scheduling and Payroll Budget
• Prepared interesting and innovative visual displays to grab customer interest and promote sales.
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.

• Assisted with the creation of the marketing strategy and advertising initiatives that were used to promote the facility to the public.
• Developed metrics and measured success in order to further penetrate the marketplace.
• Developed methods to establish and clarify customer objectives.
• Led merchandise selection, pricing, planning and marketing.
• Created visual marketing and styled window displays.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Supervised and directed all merchandise and shipment processing.
• Managed staff of 4 team leaders and 30 selling associates.
• Scheduled and led weekly store meetings for all employees.
• Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.

• Managed staff of 24 sales associates 3 leaders Manage 4 salon associates, salon manager Assigned employees to specific duties to best meet the needs of the store.
• Assigned employees to specific duties to best meet the needs of the store.
• Instructed staff on appropriately handling difficult and complicated sales.
• Hired, trained and evaluated personnel in sales and marketing.
• Examined merchandise to verify that it was correctly priced and displayed.
• Counted cash drawers and made bank deposits.
• Scheduled and led weekly store meetings for all employees.
• Increased profits through effective sales training and troubleshooting profit loss areas.
• Reported to the district manager regarding all store and staff issues.
• Trained and developed new associates on POS system and key sales tactics.
• Generated repeat business through exceptional customer service.
• Mentored new sales associates to contribute to the store's positive culture.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

•  Tracked and recapped key item performance.
• Planned and coordinated the availability of products for advertising and promotion purposes.
• Rotated manufacturer products as needed.
• Loaded and unloaded merchandise using a ladder and pallet jack.
• Organized racks and shelves to maintain the visual appeal of the store.
• Developed positive customer relationships through friendly greetings and excellent service.
• Trained and served as a peer coach for new sales associates.
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• Designed and executed comprehensive staff training programs to elevate customer service skills.
• Optimized inventory management processes to enhance accuracy and ensure stock availability.
• Facilitated team meetings to synchronize sales objectives and operational priorities.
• Evaluated sales data to uncover trends that drive strategic product placement and promotional decisions.
• Elevated Action: Spearheaded enhancement of visual merchandising standards to create engaging shopping environments.
• Directed daily store operations while ensuring adherence to company policies and safety regulations.