Carrie Restivo
Johnstown,PA
Summary
Driven Associate Director offering many years of progressive experience in industry. Versed in project management and financial administration. Dynamic Associate Director with expertise in cross-functional leadership and operational efficiency. Proven track record in enhancing service delivery and developing performance metrics that drive team success.
Overview
35
35
years of professional experience
Work History
Associate Director
Verizon
Johnstown, PA
05.2015 - 12.2025
- Led cross-functional teams to enhance operational efficiency across multiple projects.
- Developed strategic initiatives to improve customer satisfaction and service delivery.
- Managed budget allocations and resources for various departmental initiatives.
- Trained and mentored junior staff on best practices and company policies.
- Developed team atmosphere to drive supportive and productive work environment.
- Established key performance indicators which were tracked regularly against set targets.
- Participated in staff meetings, working groups or task forces to implement strategic initiatives.
- Led 8 direct reports/180 indirect Union
- Skilled in MS, Excel, and PP
- Analyzed market data to drive informed decision-making across departments.
- Conducted meetings to lead discussions as subject matter expert on assigned projects.
Local Area Manager
Verizon
Johnstown, PA
06.2006 - 05.2015
- Led local teams to ensure high-quality customer service standards.
- Managed daily operations to optimize team performance and efficiency.
- Trained new staff on company policies and operational procedures.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Developed community relationships to strengthen brand presence and engagement.
- Resolved customer complaints effectively in a timely manner by providing satisfactory solutions.
- Led 30 Union Employees daily
- Assisted in project coordination by tracking milestones and deadlines effectively.
- Performed data entry tasks into various software programs including MS Excel spreadsheets.
- Monitored incoming emails and responded accordingly in a timely manner.
Dispatch Supervisor
Verizon
Johnstown, PA
02.1992 - 06.2006
- Supervised daily dispatch operations to ensure timely service delivery.
- Coordinated team schedules and assignments for efficient workflow management.
- Managed communication between drivers and customer service representatives.
- Resolved operational issues promptly to minimize service disruptions.
- Trained new staff on dispatch procedures and system usage.
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Coordinated with other departments to ensure smooth inter-departmental communication.
- Scheduled, assigned, and monitored the work of dispatchers.
- Supervised 30 Union Employees daily
Sales Associate
Verizon
Johnstown, PA
12.1990 - 02.1992
- Assisted customers with product selection and service inquiries.
- Demonstrated technology features and benefits to enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of promotions and current products to inform customers.
- Resolved customer complaints professionally and effectively to ensure satisfaction.
- Organized merchandise displays to create appealing shopping environments.
- Trained new associates on sales techniques and company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Repaired and replaced Customer phones
Education
MBA - Business Administration
Capella University
Minneapolis, MNBachelor of Science - Organizational Leadership
St Francis University
Loretto, PASkills
- Cross-functional leadership
- Team leadership
- Public speaking
- Corporate communications
- Proposal writing
- MS office
- Onboarding and training
- Strategic planning
- Performance metrics
- Operational efficiency
- Effective communication
- Conflict resolution
- Critical thinking
- Diversity and inclusion
References
References available upon request.
Timeline
Associate Director
Verizon
05.2015 - 12.2025
Local Area Manager
Verizon
06.2006 - 05.2015
Dispatch Supervisor
Verizon
02.1992 - 06.2006
Sales Associate
Verizon
12.1990 - 02.1992
MBA - Business Administration
Capella University
Bachelor of Science - Organizational Leadership
St Francis University