Robert Parsons
Wyckoff,USA
Summary
Client services professional with 15+ years of experience in team leadership focused on enhancing client satisfaction and driving strategic account growth. Proven track record in building long-term client relationships, improving retention rates, and aligning service delivery with business objectives. Expertise in cross-functional leadership, process optimization, and revenue expansion.
Overview
21
21
years of professional experience
Work History
Associate Director
J. KNIPPER & COMPANY
Somerset, New Jersey
11.2019 - 04.2026
- Developed strategic plans for market expansion and operational efficiency.
- Led cross-functional teams to enhance project execution and streamline processes.
- Implemented performance metrics to track project progress and evaluate team effectiveness, enhancing accountability.
- Implemented performance metrics to track project progress and team effectiveness.
- Oversaw budget allocations for multiple projects and ensured resource optimization.
- Oversaw budget allocations for multiple projects, optimizing resource utilization to support strategic initiatives.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- Cultivated strong client relationships to ensure ongoing satisfaction. to enhance satisfaction and proactively address project needs.
- Managed client relationships to ensure satisfaction and address project needs.
- Coordinated training programs to enhance team skills and knowledge sharing.
- Developed training programs for existing staff members as well as new hires.
- Facilitated meetings to align team goals with company objectives and initiatives.
- Participated actively in decision making processes at a high level within the organization.
Sr. Account Manager
J. KNIPPER & COMPANY
Somerset, New Jersey
01.2014 - 11.2019
- Directed marketing and operations of multiple direct-to-practitioner sampling programs, generating $6.7 million in annual revenue.
- Serviced new and existing accounts, enhancing status reporting, improving systems, and managing inventory effectively.
- Supervised client-specific professional services activities, developing efficient project plans and managing program implementation across departments.
- Coordinated internal departments and external vendors to meet project milestones in application development and fulfillment.
- Forecasted requirements and prepared budgets to align with financial objectives, analyzing variances and implementing corrective actions.
- Achieved operational goals by completing monthly action plans while implementing productivity and quality standards.
- Collaborated with clients to resolve conflicts and build productive partnerships.
- Analyzed critical situations alongside senior management to resolve complex issues and implement necessary corrective actions.
Project Manager
MEDIMEDIA HEALTH
Carlstadt, NJ
08.2008 - 01.2014
- Defined project missions with clear objectives and timelines., goals, tasks, and resource requirements to ensure alignment and clarity.
- Captured client objectives and program requirements to align internal project team efforts.
- Monitored and reported program progress to key stakeholders, facilitating informed decision-making.
- Managed project scope by ensuring all changes received proper documentation and approval.
- Set realistic deadlines, forecasted changes, and communicated program issues effectively.
- Resolved conflicts and challenges to leverage opportunities while mitigating risks.
- Evaluated unprecedented problems systematically to determine viable solutions.
- Cultivated relationships for effective information exchange and support of project objectives.
Area Manager
TOWN SPORTS INTERNATIONAL
New York, NY
01.2005 - 01.2008
- Achieved and grew a $2.5 million annual revenue budget.
- Managed sales teams across five NYSC locations, achieving consistent performance and revenue growth
- Supervised 15+ full-time managers and 75+ part-time staff, enhancing team collaboration and operational efficiency
- Analyzed profit and loss data and took action to grow revenues while controlling costs
- Implemented marketing and customer service initiatives, aligning efforts with organizational goals to improve customer satisfaction
- Developed weekly action plans to align program management teams' focus with strategic goals
- Recruited, hired, and developed all sales managers to maintain a competent staff.
- Fostered a positive working environment by proactively addressing employee issues promptly
Education
Bachelor of Science - Business Administration
University of Rhode Island
Kingston, RISkills
- Client relationship management
- Strategic planning
- Performance metrics
- Cross-functional leadership
- Operational efficiency
- Program implementation
- Team building
- Process improvement
- Customer satisfaction
- Relationship management
- Cross-functional coordination
- Recruiting and hiring
Professional Development Courses
- CAPA Corrective & Preventative Action
- Quality Assurance & Control
- Controlled Substance Training
- CGMP Good Manufacturing Practices
- Managing Multiple Projects, Objectives and Deadlines
- Annual Regulatory and Compliance Training
Timeline
Associate Director
J. KNIPPER & COMPANY
11.2019 - 04.2026
Sr. Account Manager
J. KNIPPER & COMPANY
01.2014 - 11.2019
Project Manager
MEDIMEDIA HEALTH
08.2008 - 01.2014
Area Manager
TOWN SPORTS INTERNATIONAL
01.2005 - 01.2008
Bachelor of Science - Business Administration
University of Rhode Island