Dishawn Carcamo
Brooklyn,New York
Overview
5
5
years of professional experience
Work History
Associate Director
Cristo Rey New York
New York, New York
09.2023 - Current
- Developed and implemented process improvements for operational efficiency.
- Coordinated communication between departments to ensure project alignment.
- Facilitated training sessions to enhance team skills and knowledge sharing.
- Analyzed data trends to inform decision-making and strategic planning.
- Managed project timelines and deliverables for multiple initiatives simultaneously.
- Supported executive leadership in preparing reports and presentations for stakeholders.
- Cultivated relationships with external partners to foster collaboration opportunities.
- Developed training programs for existing staff members as well as new hires.
- Developed team atmosphere to drive supportive and productive work environment.
- Monitored budgeting, forecasting, planning and reporting activities of the department.
- Identified opportunities for improvement in processes, procedures, systems and services.
- Oversaw day-to-day operations of the program.
- Facilitated new student orientation sessions and campus tours.
- Assisted students and families during registration processes.
- Managed the onboarding process of new clients.
- Managed client relationships to ensure satisfaction and retention.
- Facilitated meetings to align project goals and expectations among stakeholders.
Senior Client Relationship Associate
Cristo Rey New York
New York, NY
08.2022 - 09.2023
- Cultivated strong client relationships through regular communication and personalized support.
- Assisted in developing training materials for new staff on client engagement practices.
- Drafted monthly newsletters highlighting updates.
- Provided guidance to junior team members on how to handle difficult client situations.
- Developed and maintained positive relationships with clients through regular communication.
- Trained and mentored new hires in customer service excellence and CRM software usage.
Client Relationship Associate
Cristo Rey New York
New York, New York
11.2021 - 07.2022
- Instructed three sections of Corporate Applications.
- Created Corporate Applications Curriculum for 10th grade.
- Tracked students' work attendance
- Maintained communication with Parents
- Lead Professional For Others mentorship program
- Managed client communications to foster strong relationships and trust.
- Assisted in resolving client inquiries and issues promptly and effectively.
- Facilitated onboarding processes for new clients to ensure smooth transitions.
- Maintained accurate client records using CRM software for easy access.
- Conducted follow-up calls to ensure client satisfaction with services provided.
- Collaborated with colleagues to improve service delivery and client engagement strategies.
- Advised management on strategies to improve overall customer experience.
Field Organizer / Assistant Canvass Director
Tali Farhadian Weinstein for Manhattan DA
06.2021 - 06.2021
- Supervised a team of 120 canvassers throughout the campaign cycle.
- Onboarded and oriented new canvassers.
- Recruited and trained new canvassing staff.
Education
B.A. - Criminal Justice
Wheeling Jesuit University
Wheeling, WV01.2020
Skills
- Proficient in Microsoft Office Suite
- Project management
- Client relationship management
- Team coordination
- Cross-department collaboration
- Time management
- Adaptability
- Relationship building
- Public speaking
- Proficient in Salesforce
- Verbal and written communication
Timeline
Associate Director
Cristo Rey New York
09.2023 - Current
Senior Client Relationship Associate
Cristo Rey New York
08.2022 - 09.2023
Client Relationship Associate
Cristo Rey New York
11.2021 - 07.2022
Field Organizer / Assistant Canvass Director
Tali Farhadian Weinstein for Manhattan DA
06.2021 - 06.2021
B.A. - Criminal Justice
Wheeling Jesuit University