Carrie Roberts
Pound,VA
Summary
Dynamic professional with extensive experience in customer service and technical support, most recently at Foundever. Proven ability to resolve complex issues and enhance customer satisfaction through effective communication and technical troubleshooting. Adept at managing schedules and fostering teamwork, consistently delivering results in fast-paced environments. Committed to continuous learning and improvement.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Technical Customer Service Representative
Foundever
Wise, VA
06.2025 - Current
- Addressed customer inquiries across various communication channels efficiently.
- Assisted customers with technical issues related to software and hardware products.
- Maintained knowledge of product updates and service offerings consistently.
Owner/Operator
One Acre Laundry Service
Ruckersville, VA
01.2023 - 12.2024
- Obtained business license to operate laundry service in Greene County, VA
- Developed and implemented marketing
- Answered customer inquiries
- Provided a unique laundry service to a combined base of regular customers and one time only customers
Administrative Assistant
Michael and Son Services
Ruckersville, VA
12.2021 - 01.2023
- Collaborated with team members
- Scheduled appointments in a call center environment
- Assisted technicians
- Secured building permits
- Resolved complaints
- Organized office
- Maintained files
- Sold preferred customer contracts over the phone
- Proactively sought to increase knowledge related to HVAC, plumbing and electrical services
Customer Service Representative
Robertson Electric Company
Charlottesville, VA
10.2019 - 12.2021
- Collaborated with team members in a call center environment
- Scheduled appointments
- Advised technicians
- Obtained building permits
- Resolved complaints
- Organized office
- Maintained files
- Managed technician schedules
- Prepared and presented proposals
- Sold preferred customer contracts
- Proactively sought to increase knowledge related to HVAC, plumbing and electrical services
School Bus Driver/Dispatcher
Albemarle County Schools Transportation
Charlottesville, Virginia
07.2016 - 10.2019
- Obtained commercial driver's license
- Drove various school bus routes to meet the needs of the community
- Communicated with parents, students and school administration
- Resolved conflicts
- Proactively sought knowledge to assist with behavior management by taking classes
- Utilized different methods to improve effectiveness
- Promoted to Dispatcher
Underwriting Assistant/ Auto Claim Processor
State Farm Mutual Automobile Insurance Company
Charlottesville, Virginia
04.2006 - 04.2014
- Data entry of insurance applications
- Reviewed applications for errors and omissions
- Rated insurance applications based on risk
- Ran motor vehicle reports
- Completed a General Insurance Certificate program awarded by the Insurance Institute of America
- Transferred to the claims department
- Passed the licensing exams for both states of North Carolina and West Virginia
- Provided customer service in a call center environment
- Collaborated with team members to resolve claims
- Reviewed documentation for authenticity
- Issued payments for claimants, insureds, and vendors
Skills
- Adaptability
- Attention to Detail
- Communication
- Computer Literacy
- Customer Service
- Flexibility
- Organization
- Scheduling
- Teamwork
- Technical troubleshooting
- Software support
- Product knowledge
- Customer relationship management
- Conflict resolution
- Data entry accuracy
- Scheduling efficiency
- Continuous learning
- Effective communication
- Problem solving
- Attention to detail
- Remote support
- Time management
- Software knowledge
- Troubleshooting
- Escalation management
References
- Michael and Son Services, 1-800-948-6453
- Robertson Electric, 434-973-4348
- Albemarle County Schools, 434-296-5827
- State Farm Insurance, 434-872-5000
Certification
IIA Certificate of General Insurance
Timeline
Technical Customer Service Representative
Foundever
06.2025 - Current
Owner/Operator
One Acre Laundry Service
01.2023 - 12.2024
Administrative Assistant
Michael and Son Services
12.2021 - 01.2023
Customer Service Representative
Robertson Electric Company
10.2019 - 12.2021
School Bus Driver/Dispatcher
Albemarle County Schools Transportation
07.2016 - 10.2019
Underwriting Assistant/ Auto Claim Processor
State Farm Mutual Automobile Insurance Company
04.2006 - 04.2014