Asiajiuna James
Houston,TX
Summary
Professional with strong technical acumen and customer service skills. Adept at troubleshooting, resolving issues, and providing exceptional support. Known for effective collaboration, adaptability, and delivering results in dynamic environments. Proficient in CRM software, technical support, and communication. Reliable team player with focus on achieving client satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Technical Customer Service Representative
EVERISE
04.2025 - Current
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Increased efficiency of call handling by utilizing available resources such as scripts, FAQs, or knowledge base articles when assisting customers.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Resolved complaints to satisfy customers and encourage future transactions.
- Maintained high levels of professionalism by adhering to company policies and guidelines when interacting with customers.
- Upheld data security standards while documenting customer interactions within the company''s CRM system, ensuring accuracy and confidentiality.
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Achieved personal performance goals consistently throughout tenure as an Inbound Customer Service Representative.
- Collaborated with team members to share knowledge and best practices, improving overall team performance in customer service metrics.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
Loan Specialist
Coast Professional
01.2024 - 03.2025
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Addressed customers courteously using suitable methods and problem-solving skills.
- Utilized problem-solving techniques to identify solutions for complex customer inquiries.
- Assisted with training and mentoring new team members.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Assisted customers with product selection by providing detailed information about available products and services.
- Adhered to company policies and procedures while providing superior service.
- Maintained an updated knowledge base of current products, services, pricing, promotions.
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
- Met daily customer service quotas with a focus on quality.
- Remained open to feedback from supervisors and peers to build and improve skills set.
- Maintained customer information integrity by consistently updating database records.
Receptionist
Monroe Family Dental
09.2021 - 09.2023
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Handled incoming calls and directed inquiries to appropriate departments promptly.
- Coordinated appointment scheduling for multiple staff members to optimize workflow.
- Maintained organized reception area, enhancing professionalism and client experience.
Healthcare Customer Service Representative
Vxi
04.2019 - 06.2021
- Ensured compliance with all regulatory requirements as they relate to healthcare services provided by the organization.
- Utilized problem-solving techniques to resolve customer complaints and issues quickly and efficiently.
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics.
- Educated customers on available services offered by the healthcare facility.
- Developed effective relationships with patients through courteous phone conversations and face-to-face meetings.
- Processed incoming payments from customers utilizing appropriate payment processing systems.
- Performed data entry tasks accurately while adhering to company standards for quality assurance.
- Identified opportunities for process improvement within the department that would enhance customer satisfaction levels.
- Assisted patients with navigating online portals for scheduling appointments or submitting payments securely.
- Conducted follow-up calls with customers after visits or procedures to ensure their satisfaction.
- Created detailed reports summarizing customer interactions, inquiries, trends.
- Collaborated with colleagues across departments to ensure that patient needs were met promptly.
- Assisted new employees with onboarding paperwork and familiarizing them with policies and procedures of the organization.
- Demonstrated strong communication skills by listening attentively and effectively conveying information to customers.
- Provided technical support for software applications used within the healthcare facility's operations.
- Researched complex insurance claims issues in order to provide accurate solutions in a timely fashion.
- Evaluated current processes and procedures to recommend changes that would improve efficiency levels.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Created new patient charts to include personal and insurance information and reason for visit.
- Resolved patient billing issues and collected payments.
Education
High School Diploma -
Skills
- HIPAA Compliance
- Insurance Claims
- Medical Terminology
- Customer Service
- Time Management
- Team Collaboration
- Communication
- Medical Billing
- Patient Care
- Data Entry
- Problem Solving
- EHR Management
- Critical Thinking
- Remote support
- Software knowledge
- Troubleshooting
- Networks
- Customer support
Timeline
Technical Customer Service Representative
EVERISE
04.2025 - Current
Loan Specialist
Coast Professional
01.2024 - 03.2025
Receptionist
Monroe Family Dental
09.2021 - 09.2023
Healthcare Customer Service Representative
Vxi
04.2019 - 06.2021