HOLLY BACK
Wellington,KY
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Everise
10.2022 - 08.2025
- Responded to customer requests for products, services, and company information.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Dental Receptionist
UK St. Claire Family Dentistry
02.2022 - 09.2022
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
Communicable Disease Investigator
Atrium Staffing
07.2020 - 02.2022
- Conduct interviews with patients to gather information including symptom history, source of illness, list of close contacts, and activity history while infectious.
- Review and provide appropriate information to patients and close contacts in response to respective diagnosis and/or exposure.
Customer Service Representative
Pearl Interactive Network
12.2018 - 09.2019
- Upheld privacy and security requirements established by federal regulatory agencies.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Evaluated customer account information to assess current issues and determine potential solutions.
Bilingual Migrant Assistant
Montgomery County Public Schools
11.2013 - 06.2017
- Conducted small group and individual tutoring sessions with students based on differentiated learning needs.
- Advocated for the educational, social and medical needs of students and their families.
- Provided interpreting and translating services in an education setting.
Education
B.A. - Spanish
Morehead State University
Morehead, KY01.2010
Skills
- Spanish Interpreting (10 years)
- Document Translation (10 years)
- Tutoring
- Research
- Proofreading
- Records maintenance
- Effective customer communication
- Customer support and assistance
- Community outreach
- Friendly, positive attitude
- Point of Sale (POS) system operations
Languages
Spanish Fluency-Reading, Writing, and Speaking.
Timeline
Customer Service Representative
Everise
10.2022 - 08.2025
Dental Receptionist
UK St. Claire Family Dentistry
02.2022 - 09.2022
Communicable Disease Investigator
Atrium Staffing
07.2020 - 02.2022
Customer Service Representative
Pearl Interactive Network
12.2018 - 09.2019
Bilingual Migrant Assistant
Montgomery County Public Schools
11.2013 - 06.2017
B.A. - Spanish
Morehead State University