Carrie Scarborough
Raeford,NC
Summary
Data management professional prepared to excel in data accuracy, organization, and customer service. Proven track record of maintaining high standards in data entry and information management. Known for collaboration and adaptability, ensuring seamless team operations and goal achievement. Skills include fast typing, attention to detail, and proficiency with office software.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Data Entry Clerk
Connect For Health Colorado
Colorado Springs, State
10.2024 - Current
- Analyzing medical assistance applications
- Processing change reports and new applications in Salesforce
- Uploading and processing documents through new eligibility systems and CBMS
- Verification of members such as immigrants through SAVE
- Escalations of cases that exhibit simultaneous enrollments and absent state ID's
Pharmacy Customer Service Representative
Prime Therapeutics
Fayetteville, NC
05.2020 - 10.2024
- Assistance in pharmacy prescription claims
- Performing prescription overrides
- Providing medical insurance information help
- Providing medical provider help
- Use of MSA and CRM software for prescription claim applications
Data Entry Clerk/Sales/Retention Specialist
Terminix
Fayetteville, NC
05.2019 - 05.2020
- Conducting outbound calls to engage with customers
- Processing credit and debit card payments
- Promoting and reselling previous services for restoration
- Coordinating appointment scheduling for technicians and inspectors
- Handling inbound calls from sales representatives
- Inputting customer information into the database
- Updating and uploading customer contracts into the system
- Generating service order tickets for technicians and inspectors
- Conducting customer surveys via phone
Education
Hoke County High School -
Hoke County High School
Raeford, NC06.2017
Skills
- Typing
- Medicaid
- Microsoft Office
- Medical terminology
- Customer service
- Organizational skills
- Communication skills
- Sales
- Customer retention
- Computer skills
- CRM Software
- Writing skills
- Data entry
- Customer support
- Contracts
- Telecommunication
- Filing
- Microsoft Excel
- Medicare
- Proofreading
- Technical support
- Salesforce
- Microsoft Outlook
- HIPAA
- HTML5
- Microsoft Word
- Data collection
- Time management
- Phone etiquette
- Research
- Math
- Problem-solving
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Verbal communication
- Calm under pressure
- Dependable and responsible
- Teamwork and collaboration
- Friendly, positive attitude
Certification
INTUIT BOOKKEEPING BASICS, In Progress
Timeline
Data Entry Clerk
Connect For Health Colorado
10.2024 - Current
Pharmacy Customer Service Representative
Prime Therapeutics
05.2020 - 10.2024
Data Entry Clerk/Sales/Retention Specialist
Terminix
05.2019 - 05.2020
Hoke County High School -
Hoke County High School