Carrie Sharpe
Tallahassee
Summary
Business Support Supervisor with extensive experience leading remote teams, managing compliance processes, and supporting multi-territory operations. Proven ability to develop talent, improve processes, mitigate risk, and serve as a trusted liaison between internal partners and external customers.
Overview
18
18
years of professional experience
Work History
Business Support Supervisor
Aerotek / Actalent / Aston Carter
01.2019 - Current
- Lead and remotely manage a team of 6 Business Support Associates.
- Drive performance management through results, coaching, and accountability.
- Plans and prioritizes work to meet commitments aligned with organizational goal
- Develop and implement training programs and process improvements.
- Builds partnerships and works collaboratively with others to meet shared objectives
- Oversee hiring, onboarding, training, and ongoing development of associates.
- Support business operations across multiple regions and territories.
- Partner with producers to provide operational and business support.
- Act as an escalation point for issue resolution and compliance concerns.
Customer Support Supervisor
Aerotek
04.2018 - 01.2019
- Responsible for the oversight of payroll processing, onboarding, & office operations
- Managed communications on complex issues with stakeholders throughout the process
- Led customer support team to enhance quality and improve overall level of service.
Senior Customer Support Associate
Aerotek
08.2009 - 04.2018
- Processed and managed weekly payroll for approximately 200 contractors.
- Resolved payroll, invoice, spread, and commission discrepancies.
- Managed unemployment claims and represented the company in hearings.
- Manage the workers compensation program including education and filing claims
- Ensured accurate and timely entry of employee starts and terminations in PeopleSoft.
- Conducted onboarding orientations for contract employees.
- Managed HR documentation and compliance requirements for all hires.
Administrative Assistant
Aerotek
07.2008 - 08.2009
- Ensured front office customer service
- Maintained drug testing scheduling, medical surveillance, & background processing
- Managed office ordering, procurement, and shipping
Education
B.A. - International Affairs
Florida State University
04.2008
Skills
- Team Leadership
- Training Development
- Process Improvement
- Cross‑Functional Collaboration
- Communication
- Critical Thinking
Timeline
Business Support Supervisor
Aerotek / Actalent / Aston Carter
01.2019 - Current
Customer Support Supervisor
Aerotek
04.2018 - 01.2019
Senior Customer Support Associate
Aerotek
08.2009 - 04.2018
Administrative Assistant
Aerotek
07.2008 - 08.2009
B.A. - International Affairs
Florida State University