Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Carrie Skolosh

Salem,OH

Summary

I am a high-performing branch manager with a background in controls operation and driving market share. As a financial services professional, I am strategic in how I put the focus on our clients and the employees who serve them. I thrive in a competitive environment, exuding a culture of excellence, where clients feel valued, and the JPMorgan Chase culture shines.

Overview

8
8
years of professional experience

Work History

New Build Branch Manager

JPMorgan Chase
Brimfield, OH
12.2023 - Current
  • December 2023 launched a new branch, successfully onboarding over 400 new households, and exceeding Deposit and Investment Commitments by $2.2 million within 11 months of opening resulting in a +9.3% total D&I.
  • Overall weighted score of 108.48%, resulting in a Performance Level 1, November 2024.
  • #1 in Ohio for New Builds in investments +66%
  • Strong OSAT 93.8%
  • Extensive knowledge of the New Build Scorecard and Same Store Scorecard.
  • Legacy Foundations Manager Selection.
  • Mentored new build managers for their grand opening celebrations.
  • Leader in the market during a tragic explosion in the Youngstown Market working closely to coordinate care packages, meal trains and support for the Youngstown Main team.

Branch Manager - National Achiever 2023

JPMorgan Chase
Ravenna, OH
07.2022 - 11.2023
  • I took over a PL6 branch that had an overall weighted score of 35.08% in July 2022, ranking 112 out of 118 in the peer group, and OSAT was at 83%. Within eight months, Ravenna was a PL1 number three in the peer group; 2023 saw Ravenna become number one and two in the firm all year in my peer group, with an OSAT of 92.8%.
  • Awarded National Achiever, 2023.
  • Awarded Outstanding Performer for Ohio, 2023.
  • I became a mentor to new BMTs in Youngstown.
  • I am the go to resource for my peers in the Youngstown market.

Branch Manager

Citizens Bank
Salem, Ohio
04.2020 - 03.2022
  • I took a struggling team and coached their behaviors to the point where the Salem branch was receiving recognition.
  • 2021 Customer Service Award.
  • Built relationships with clients through superior customer service and earning their trust.

Branch Manager

Farmers National Bank Of Canfield
Salem, OH
05.2019 - 04.2020
  • Top 5 in mortgage sales
  • Experienced at upselling the loan product and closing the deal
  • Conflict management with employees and customers
  • Growing balances with investments, liabilities and digital access

Branch Manager Development

Chase Bank
Columbiana, OH
09.2018 - 05.2019
  • I worked closely with Jamie Rager to prepare for a branch manager role. Performing tasks she requested from month to month.
  • I developed an action plan with my branch manager.
  • Gained experience by floating to Youngstown branches to work with managers.
  • Interviewed Chase partners, including financial advisors and mortgage officers.
  • Extensively worked with the scorecard and results to understand the branch manager role.

Lead Teller Operations Specialist

Chase Bank
Columbiana, Ohio
03.2017 - 05.2019
  • Trusted colleague who trained and coached new tellers.
  • Branch OSAT of 100%.
  • Branch Scheduler.
  • Quiz and write ICSC each month.
  • Effective branch reviews.
  • Updated all employees with new policies and procedures.

Education

Social Psychology

Mount Union College
Alliance, OH

Skills

  • Sales management growth strategy
  • One Chase integration
  • Controls and regulatory compliance
  • Branch operations management
  • Conflict resolution
  • Talent selection and retention
  • Employee development
  • Coaching and mentoring
  • Culture of excellence
  • Customer service-oriented

Affiliations

  • Community leader in the local Ruritan group
  • Volunteer at community cupboards
  • Airedale Terrier breeder and showman

Timeline

New Build Branch Manager

JPMorgan Chase
12.2023 - Current

Branch Manager - National Achiever 2023

JPMorgan Chase
07.2022 - 11.2023

Branch Manager

Citizens Bank
04.2020 - 03.2022

Branch Manager

Farmers National Bank Of Canfield
05.2019 - 04.2020

Branch Manager Development

Chase Bank
09.2018 - 05.2019

Lead Teller Operations Specialist

Chase Bank
03.2017 - 05.2019

Social Psychology

Mount Union College

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Carrie Skolosh