Carrie Strassburg
Richmond
Summary
Reliable and hard working Field Staff Scheduler and Medical Receptionist/Customer Service Associate offering 15 years of experience working in busy clinical practice. Experienced in insurance authorizations, charts, maintaining secure patient information, schedule maintenance. Communicate positively with physicians, office staff and patients with excellent judgment and multitasking skills.
Overview
15
15
years of professional experience
Work History
Call Center Representative
Hamzavi Dermatology
Clinton Township
04.2024 - 04.2026
- Managed high call volumes while providing exceptional customer service to patients.
- Scheduled appointments and coordinated with healthcare providers for patient care.
- Handled patient inquiries regarding treatments, procedures, and insurance verification.
- Maintained confidentiality of patient records in compliance with HIPAA regulations.
- Updated customer accounts, addresses and contact information within call management databases.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Front Desk Receptionist
Pulmonary Critical Care & Sleep Associates
Shelby
04.2022 - 03.2024
- Greeted patients and visitors warmly upon arrival at healthcare facility.
- Managed appointment scheduling using electronic health record system effectively.
- Handled incoming calls, directing inquiries to appropriate medical staff promptly.
- Collected and verified patient information for registration and insurance purposes.
- Coordinated communication between patients and healthcare providers efficiently.
- Maintained cleanliness and organization of front desk area consistently.
- Assisted in processing patient payments and managing billing inquiries politely.
- Ensured compliance with privacy regulations while handling sensitive patient information.
Field Staff Scheduler
Hospice of Michigan
Southfield
11.2021 - 09.2022
- Created, maintained and updated scheduling daily for 80+ patients and 30 staff. Adhering to Medicare and HIPAA guidelines.
- Coordinated patient appointment schedules, including changes and cancellations.
- Communicated and triaged calls from patients and field staff.
- Responded to patient inquiries about Home Health Aide visit expectations
- Maintained communication between field staff and management to support morale and streamline staff visit coordination.
- Followed up on patient and family phone calls to provide requested information and ensure timely responses.
- Data abstraction and completion of daily and weekly reports into spreadsheets
- Completion of audits required by Quality assurance with on-time reporting to superiors
Customer Service Associate
McLaren Port Huron Hospital
Port Huron
12.2010 - 03.2021
- Answered phone calls to assist patients and facilitate medical personnel access, enhancing office efficiency.
- Provided friendly phone support by managing multiple lines for efficient communication.
- Scheduled and confirmed patient appointments for outpatient diagnostic, treatment and consultation services.
- Scheduled, confirmed, and followed up on patient appointments while maintaining organized patient files.
- Conducted patient intake interviews to gather medical information and insurance details, ensuring accurate record-keeping.
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
- Observed strict HIPAA guidelines at all times according to company policy.
Education
High School Diploma -
New Haven High School
New Haven, MISt. Clair County Community College
Port Huron, MIBaker College
Port Huron, MISkills
- Call center experience
- Inbound and outbound calling
- Call handling
- Customer Service
- Customer relations
- Claims processing
- Healthcare scheduling
- Patient confidentiality compliance
- Regulatory compliance
- Record management
- Data management
- Microsoft Office proficiency
- Decision-making
- Problem-solving abilities
- Team collaboration
- Active listening
- Effective communication
- Verbal communication
- People skills
- Workplace safety
- Problem-solving skills
- Call center management
- Customer account updates
- Call center management
Experience
["Customer Service Representatives"]
Timeline
Call Center Representative
Hamzavi Dermatology
04.2024 - 04.2026
Front Desk Receptionist
Pulmonary Critical Care & Sleep Associates
04.2022 - 03.2024
Field Staff Scheduler
Hospice of Michigan
11.2021 - 09.2022
Customer Service Associate
McLaren Port Huron Hospital
12.2010 - 03.2021
High School Diploma -
New Haven High School
St. Clair County Community College
Baker College