Kara O’Rourke
Warwick,RI
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Comprehensive Community Action Program
01.2020 - Current
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Customer Service Representative
CVS Pharmacy
01.2016 - 05.2019
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Assisted customers with product inquiries, ensuring accurate information and satisfaction.
Education
Bachelor of Arts - Sociology
Rhode Island College
Providence, RI01-2026
Skills
- Data analysis
- Research methodologies
- Policy writing
- Project management
- Critical thinking
- Time management
- Team collaboration
- Data entry accuracy
- Organizational skills
- Professionalism
- Call control
- Reliability
- Retail marketing
- High-energy attitude
- Employee coaching
- Call center experience
- Transaction processing
- Customer relationship management
- Technical troubleshooting
- Excellent communication
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Customer communications
- Answering questions
- Complaint resolution
Timeline
Call Center Representative
Comprehensive Community Action Program
01.2020 - Current
Customer Service Representative
CVS Pharmacy
01.2016 - 05.2019
Bachelor of Arts - Sociology
Rhode Island College