Summary
Overview
Work History
Education
Skills
Volunteer Experience
Statement
Timeline
Generic

Michael A. Salinas

Mission,TX

Summary

I am a dedicated employee with 16 years of customer/sales experience. I thrive in being a team player and works great in a fast-pace environment. I am confident in my ability, skills, and techniques to meet up to a company's operations and strategies.

Overview

14
14
years of professional experience

Work History

Call Center Representative

Maximus
Edinburg , TX
02.2024 - Current
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Assisted customers with navigating the company's website to locate desired information

Border Patrol Agent

United States Border Patrol
Edinburg , TX
04.2023 - 05.2023
  • Border Patrol Agent for the United States
  • Attended Academy Training in New Mexico

Body Shop Technician

Hacienda Ford
11.2021 - 04.2023
  • Responsible for Analyzing and Assessing damaged vehicles
  • Repair scratches, dents, holes, bedliners, bumpers, etc
  • Repair Vehicles according to manufacturer standards
  • De-Trim, disassemble, and repair vehicles with sense of urgency with attention to detail

Fitness Equipment Specialist

Hest Fitness Products
03.2018 - 05.2021
  • Develop and managed professional relationships with key customers and organizations to provide them with the best product that fit their life style goals and biomechanic ability
  • Attention to detail within the highly competitive strength equipment industry
  • Opening and closing store procedures

Sales Associate

GNC: General Nutrition Centers
02.2014 - 05.2017
  • Managed and organized store to company's standards
  • Inventory, Shipment, Ordering accurancy on a day to day basis
  • Develop and coach team members to ensure sales targets were met with biweekly meetings, daily numbers and nutritional related events
  • Cashier, Balance Register, Daily Deposits
  • Opening and closing store procedures

Sales Associate

Advance Auto Parts
11.2010 - 11.2013
  • Provided DIY services including Battery Installation, Testing, Wiper Installation, Diagnostic, etc
  • Maintained store product and operational standards
  • Managed inventory with operating POS and Parts Systems
  • Opening and closing store procedures

Education

Bachelor of Science - Excience Science

UTRGV
10.2024

NCCER Certified Welder -

Southern Careers Institute
05.2021

Associates - Kinesiology

South Texas College
01.2013

High School Diploma -

El Camino High School
01.2007

Skills

  • Customer Experience
  • Sales Experience
  • Welding Experience
  • Verbal Communication
  • Written Communication
  • Quick Learner
  • Feedback
  • Excel
  • Word
  • Data Entry
  • Data Analysis
  • Inventory Management
  • Visual Inspection
  • Welding Tests
  • Pipe Beveller Preparation
  • Oxy-Fuel Cutting
  • Oxygen-Acetylene Welding
  • Welding Symbol Knowledge
  • SMAW Bead Welds
  • GMAW Plate Welds
  • FCAW Plate Welds
  • Groove Welds
  • Mechanical Properties of Metals
  • Call Control
  • Customer Service
  • Call Center Customer Service
  • Interpersonal Skills

Volunteer Experience

  • United Blood Services, 03/01/16, 06/29/16, 10/13/19
  • Mission Veterans High School, Special Olympics: Judge Deadlift and Squat, 12/08/16 (7 hours)
  • Interpersonal Communications: UTRGV, Spring 2017
  • Medical Terminology: UTRGV, Spring 2018
  • Pioneer High School, Special Olympics: Basketball, 03/05/19 (5 hours)
  • Home and Garden Showcase Hest Fitness Booth, 02/01/18, 02/01/19

Statement

I am a dedicated employee with 16 years of customer/sales experience. I thrive in being a team player and works great in a fast-pace environment. I am confident in my ability, skills, and techniques to meet up to a company's operations and strategies.

Timeline

Call Center Representative

Maximus
02.2024 - Current

Border Patrol Agent

United States Border Patrol
04.2023 - 05.2023

Body Shop Technician

Hacienda Ford
11.2021 - 04.2023

Fitness Equipment Specialist

Hest Fitness Products
03.2018 - 05.2021

Sales Associate

GNC: General Nutrition Centers
02.2014 - 05.2017

Sales Associate

Advance Auto Parts
11.2010 - 11.2013

Bachelor of Science - Excience Science

UTRGV

NCCER Certified Welder -

Southern Careers Institute

Associates - Kinesiology

South Texas College

High School Diploma -

El Camino High School

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Michael A. Salinas