Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Davis-Gibson

Timmonsville,SC

Summary

Graduate degree in computer technology. Highly organized and efficient in fast paced multitasking environments, able to prioritize affectively to accomplish objectives with creativity, enthusiasm and humor. Respectful and flexible to adapt to changes and maintain a positive attitude and strong work ethic. Excellent communication and problem- solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to navigate multiple computer applications with ease.

Overview

14
14
years of professional experience

Work History

Call Center Representative

Conduent
06.2021 - Current
  • Keep records interactions or transactions , recording details of inquiries, complaints, or comments, as well as action taken
  • Check to ensure the appropriate changes were made to resolve customer's problem
  • Confer with customers by telephone to provide information about product or services
  • Completed 90+ calls on a daily basis
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Maintained strong call control and quickly worked through scripts to address problems
  • Consulted with customers to resolve service and billing issues
  • Displayed strong telephone etiquette, effective handling difficult calls
  • Provided customer service and issue resolution to increase QA satisfaction levels
  • Provided excellent customer service
  • Handled calls in a timely manner.

Customer Service Representative

Assurant
11.2019 - 06.2021
  • Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss
  • Handle complaints, provide appropriate solutions for customers, and follow up to resolve any issues their customers experience
  • Helping customers get their questions answered and solving problems
  • Provided a quick and exceptional customer experience
  • Maximized sales transactions
  • Responsible for resolving all customer complaints
  • Answered Sales related questions.

Assembler

Honda
07.2013 - 11.2018
  • Load products onto trucks
  • Unload trailers by ballet lacks
  • Move within the departments needed
  • Operate RF devices for certain departments
  • Pick and Pack jewelry in the carousel department
  • Produces components by assembling parts and subassemblies
  • Reads and deciphers schematics, blueprints, and assembly instructions
  • Positions or aligns components and parts, either manually or with hoists
  • Uses hand tools or machines to assemble parts
  • Conducts quality control checks.

EVS Tech I

McLeod Health
01.2011 - 06.2013
  • Clean and disinfect discharged rooms
  • Cleaned restrooms, waiting areas
  • Made sure the hospital was cleaned.

Education

Associate of Science - Computer Technology

Central Carolina Technical College
Sumter, SC
06.2026

High School Diploma -

South Florence High School
Florence, SC
06.2011

Skills

  • Typing 84 WPM
  • Communication Skills
  • Sales Support
  • Customer Services
  • Technical Support
  • Software development
  • Cybersecurity
  • Operating systems
  • Programming language
  • Trouble shooting
  • Time management
  • Data Analysis
  • Networking
  • Microsoft Excel
  • Avaya
  • Customer Relations
  • Call Center Operating
  • Critical Thinking
  • Written Communication Skills
  • Adobe DC Pro
  • Office Experience
  • Data Entry 3 Years

Timeline

Call Center Representative

Conduent
06.2021 - Current

Customer Service Representative

Assurant
11.2019 - 06.2021

Assembler

Honda
07.2013 - 11.2018

EVS Tech I

McLeod Health
01.2011 - 06.2013

Associate of Science - Computer Technology

Central Carolina Technical College

High School Diploma -

South Florence High School

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Katrina Davis-Gibson