Mikayla McCloud
Dallas
Summary
Dependable remote professional with experience in outbound calling, customer support, and call center operations in work-from-home environments. Skilled in handling high call volumes, documenting customer information, and using CRM and dialer systems. Strong communication, organization, and time-management skills with the ability to work independently while meeting daily performance expectations.
Overview
5
5
years of professional experience
Work History
Call Center Representative
Starlight PR
Dallas
02.2023 - 03.2025
- Completed high-volume outbound calls to customers to sell music packages to upcoming artists using CloudTalk dialer
• Updated customer information and call notes in HubSpot CRM
• Provided clear information regarding services, accounts, and follow-ups
• Maintained daily call quotas while working independently from home
• Communicated with team members and management through Microsoft Outlook
• Followed company guidelines while handling customer interactions professionally
Customer Service Representative
Holiday Inn Club Vacations Resort
Dallas
05.2020 - 02.2023
- Managed inbound and outbound calls using LiveVox call system
• Assisted customers with vacation package information and account questions
• Entered customer details and call summaries into company database
• Maintained accuracy while working in a high-volume call environment
• Worked remotely while meeting productivity and attendance expectations
• Provided professional and friendly customer support at all times - Addressed guest inquiries and resolved complaints to enhance satisfaction.
- Facilitated efficient check-in and check-out processes for guests.
- Managed room assignments and special requests to ensure guest preferences were met.
Education
High School Diploma -
Martin Highschool
Arlington06-2019
Skills
- Outbound & Inbound Calling
- Customer support
- Customer relationship management
- CloudTalk dialer
- LiveVox Call System
- HubSpot CRM
- Call metrics
- Telecommunication technologies
- Data entry
- Account updates
- Microsoft Outlook & Email Communication
- Time management
- Multitasking
- Client retention strategies
- Quality assurance standards
- Information gathering
- Conflict resolution
- Active listening
- Effective communication
- Remote work
- Typing speed 45-50 WPM
- Account updates
- Typing speed 45-50 WPM
Remote Work
• Dedicated home office environment
• Reliable high-speed internet
• Comfortable with video meetings and online communication
• Able to meet deadlines while working independently
Timeline
Call Center Representative
Starlight PR
02.2023 - 03.2025
Customer Service Representative
Holiday Inn Club Vacations Resort
05.2020 - 02.2023
High School Diploma -
Martin Highschool