SharDey Simmons
Saginaw,MI
Summary
Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Overview
6
6
years of post-secondary education
8
8
years of professional experience
Work History
Remote Data Annotation & Web Evaluator | Contract
Appen Global
05.2018 - Current
- Completed data entry tasks with accuracy and efficiency.
- Located and corrected data entry errors and reported to management.
- Monitored database updates and verified for correctness.
- Help train AI- Identify and classify entities.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Remote Web Evaluator
Leapforce
12.2015 - 12.2017
- Ad reviewing and data research via standard metrics.
- Critique product/service to decipher if each ad is effective in conveyed message, relevant and useful in said product/service marketing.
- Confirm a variety of international business locations, ensure accurate business details to improve mapping and visibility.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Blue Cross Blue Shield and Roadside Rescue CSR
Morley Company
12.2012 - 03.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved concerns with products or services to help with retention and drive sales.
- Inform customers of benefits and available services while keeping with HIPAA regulations.
- Implement surveys to ensure customers are accessing programs targeted to aid their health.
- Quickly deliver roadside help to distressed customers with empathy and accuracy.
- Frequently called upon out of hundreds of CSRs to build and keep our business partners GM, Allstate, and OnStar satisfied via power meetings, succeeding metrics, quality scores and partaking in focus groups to better service our customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 30 customers each day.
Education
Associate of Science - Computer Science
Delta College
Saginaw 09.2003 - 06.2009
Skills
Typing 84 wpm
Log book maintenance
Compiling data
Transcribing documents
Accomplishments
- Stay at home working mom to a toddler.
Timeline
Remote Data Annotation & Web Evaluator | Contract
Appen Global
05.2018 - Current
Remote Web Evaluator
Leapforce
12.2015 - 12.2017
Blue Cross Blue Shield and Roadside Rescue CSR
Morley Company
12.2012 - 03.2016
Associate of Science - Computer Science
Delta College
09.2003 - 06.2009