Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Carrie Talamantes

Lakeland

Summary

Veterinary support professional with 15+ years of experience in animal health, emergency call triage, and client communication. Skilled at gathering medical histories, assessing urgency, documenting cases, and supporting veterinarians and pet owners under pressure. Recognized for compassionate communication, attention to detail, and ability to remain calm in high-stress situations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Senior Advisor/Puppy Raising

Dogs Inc
06.2015 - Current
  • Triaged medical emergency calls, advised on urgent care, and coordinated with veterinarians for follow-up.
  • Supported ~65 puppy raiser families, providing training, evaluations, and medical guidance.
  • Responded to public inquiries with professionalism and empathy.

Regional Manager/Puppy Program

Guiding Eyes for the Blind
04.2010 - 03.2015
  • Handled medical calls, referring dogs to veterinarians and supporting families in emergencies.
  • Supervised ~40 families, ensuring animal health and welfare.
  • Maintained accurate health records and case documentation.

Instructor Assistant

Guiding Eyes for the Blind
05.2006 - 04.2010
  • Assisted veterinary staff with medical procedures and administered medications.
  • Supported guide dog training and kennel care.

Receptionist

Veterinary Specialty Hospital of the Carolinas
05.2005 - 05.2006
  • Managed emergency calls, triaged urgent cases, and coordinated with ER staff.
  • Provided compassionate client communication in stressful situations.
  • Maintained accurate patient files and hospital records.

Education

Certificate - Veterinary Hospital Management

St. Petersburg College
01-2021

BA - Liberal Studies, Concentration in Physical Anthropology, Minors in Biology and English

Peace College
01-2003

Skills

  • Telephone triage & emergency call management
  • Veterinary support & medication administration
  • Case documentation & recordkeeping
  • Client communication under stress
  • Microsoft Office & EMR systems
  • Remote work technology

Certification

  • Certified Professional Dog Trainer- Knowledge Assessed/2023
  • Fear Free Certified Professional/2023
  • IAABC BCL Certification/2024

Timeline

Senior Advisor/Puppy Raising

Dogs Inc
06.2015 - Current

Regional Manager/Puppy Program

Guiding Eyes for the Blind
04.2010 - 03.2015

Instructor Assistant

Guiding Eyes for the Blind
05.2006 - 04.2010

Receptionist

Veterinary Specialty Hospital of the Carolinas
05.2005 - 05.2006

Certificate - Veterinary Hospital Management

St. Petersburg College

BA - Liberal Studies, Concentration in Physical Anthropology, Minors in Biology and English

Peace College

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Carrie Talamantes