Open To Work
Carrie Turner
Hot Springs,AR
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Caregiver
Mom in Hospice Care
Hot Springs, AR
05.2023 - 01.2026
- Provided end-of-life care and support while ensuring dignity and comfort,
- Monitored physical and mental health changes, reporting significant observations to Hospice
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding and toileting.
- Monitored health conditions, reporting changes to Hospice
- Assisted with daily living activities, ensuring comfort and safety.
- Provided safe mobility support to help move around personal and public spaces.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting Hospice if required.
- Turned and positioned bedbound to prevent bedsores and maintain comfort levels.
- Maintained detailed records of progress, updating Hospice on any changes or concerns regularly.
- Administered medications following prescribed instructions to alleviate symptoms and discomfort.
- Provided emotional support, significantly improving mental health and overall happiness.
- Monitored vital signs and reported changes to Hospice, ensuring prompt medical attention.
- Demonstrated adaptability in responding to changing conditions or requirements while maintaining continuity of care.
- Recognized and reported abnormalities or changes in patients to Hospice
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Served as a dedicated advocate when interacting with healthcare professionals or insurance companies.
Baker/Barista/Cashier
The Hale Hotel
Hot Springs, AR
09.2021 - 05.2023
- Baker job description
- Decorated cakes using colorful icings and piping techniques.
- Precisely arranged display cases throughout workday to highlight finished products.
- Ensured all decorated cakes met bakery's high standards for both appearance and taste.
- Monitored and organized inventory of decorating supplies, effectively preventing shortages during critical peak seasons.
- Organized and prepared finished products for sale, enhancing product visibility and appeal.
- Utilized ovens and bakery equipment to prepare high-quality products in accordance with established recipes.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Prepared dough for variety of pastries, cakes and breads.
- Barista
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Maintained clean and organized workspace, ensuring welcoming environment for customers.
- Adapted quickly to high-volume periods by efficiently managing tasks.
- Cashier
- Maintained clean and organized checkout areas to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Night Auditor
The Hale Hotel
Hot Springs, AR
08.2021 - 09.2022
- Oversaw front desk operations during night shifts, ensuring exceptional guest satisfaction and efficient service delivery.
- Analyzed and processed nightly financial reports, maintaining accurate records and addressing discrepancies effectively.
- Facilitated guest check-in and check-out processes to enhance overall customer experience.
- Resolved guest inquiries and provided comprehensive support to overnight guests, ensuring satisfaction and comfort during their stay.
- Reviewed pending check-ins and payment processes to ensure accurate completion of closing procedures.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Updated guest accounts and processed payments accurately, safeguarding financial integrity.
- Coordinated with housekeeping and maintenance staff to address overnight issues, ensuring guest comfort.
- Conducted surveillance through security cameras and performed routine inspections to maintain property security.
- Advised guests on local attractions and services, contributing to an improved overall stay experience.
- Handled emergency situations calmly and effectively, ensuring guest safety and minimizing disruptions.
Call Center Representative
STARTEK Hot Springs
Hot Springs, AR
02.2021 - 02.2022
- Adapted quickly to new processes and technologies, ensuring seamless service delivery.
- Resolved complex issues by coordinating with cross-functional teams for effective solutions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Hot Springs High
Hot Springs, AR05-1990
Skills
- Respectful and compassionate
- Time management
- Elderly care
- End-of-life care
- Customer service
- Reliability and punctuality
- Cash register operation
- Multitasking and organization
- Night audit reports
- Front desk operations
- Resolving issues
- Reservations
- Guest services
- Night audit procedures
- Verbal and written communication
- Checking guests in and out
- Front desk monitoring
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
On-SiteHybridRemoteSalary Range
$17/hr - $1000/hrTimeline
Caregiver
Mom in Hospice Care
05.2023 - 01.2026
Baker/Barista/Cashier
The Hale Hotel
09.2021 - 05.2023
Night Auditor
The Hale Hotel
08.2021 - 09.2022
Call Center Representative
STARTEK Hot Springs
02.2021 - 02.2022
High School Diploma -
Hot Springs High