Carrie Wallace
Myrtle Beach,SC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Improving patient satisfaction and implementing efficient administrative process. Orderly and committed Business Assistant offering over 8 years in a fast paced healthcare environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Business Assistant
Heartland Dental
Effingham, IL
09.2015 - Current
- Provide professional and courteously patient experience.
- Responded to and resolved all patient service requests.
- Engineer and Monitor the dental schedule for multiple providers and help patients understand their treatment needs and payment options.
- Knowledge of Dental Terminology
- Highly Organized
- Calmly handle heavy phone and waiting room volumes
- eEOB's posting in Dentrix, adjustment and Audit accounts
- BA Core Essential Training Guide
- Train onboarding BA's and PMO's
- Insurance aging report
- Send Statements and Courtesy calls to patients.
Education
Certificate - Dental Assistant Chairside Program
Palmetto Schools of Career Development
Myrtle Beach, SC10-2014
Certificate - Medical Administrative Assistant Program
Palmetto School of Career Development
Myrtle Beach 10-2014
High School Diploma -
Myrtle Beach High School
Myrtle Beach, SC06-2007
Skills
- Professional
- Detail Orientation
- Communication
- Efficient in time management
- Interpersonal Skills
- Dentrix Skills
- Verify and update patient information
- Active Listening
- Adaptability and Flexibility
- Problem-Solving Abilities
- Team Building
- Teamwork and Collaboration
- Experience in Leadership
Accomplishments
- National Career Readiness Certificate
- Hope Scholarship
- State Finalist in track and field 2005
Certification
- Certificate of Completion Dental Chairside
- Certificate of Completion Administrative Dental Assistant
- X-Ray Certified
- CPR Certifed
- OSHA/HIPPA-
Timeline
Business Assistant
Heartland Dental
09.2015 - Current
Certificate - Dental Assistant Chairside Program
Palmetto Schools of Career Development
Certificate - Medical Administrative Assistant Program
Palmetto School of Career Development
High School Diploma -
Myrtle Beach High School
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