Carrie Woodman

Strategic compliance officer and business partner to RespirTech; driving compliance-centric initiatives to enhance company's overall regulatory adherence.

• Proficiently leveraged diverse expertise and resources of matrix organization to strategically align teams, foster cross-functional collaboration, to meet company goals and uphold Philips behaviors.
• Led company's compliance program by actively engaging and collaborating with key stakeholders to support all seven elements of effective compliance programs.
• Strategically designed and executed comprehensive compliance training programs to proactively ensure organizational adherence to stringent regulatory standards.
• Facilitated successful credentialing with Accreditation Commission for Health Care (ACHC) resulting in zero deficiencies, allowing company to expand product offerings and increase revenues.
• Led team to achieve 18% increase in full-line durable medical equipment contracted payor base, enhancing capacity to service and bill new product offerings.

• Led integration of RespirTech into Philips, focusing on compliance, legal and privacy domains.
• Developed compliance program tailored for RespirTech while incorporating Philips' established standards.
• Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
• Developed and delivered training programs to inform new and current employees about compliance issues.

• Led company's healthcare compliance and accreditation programs.
• Increased contracted insurance payor base by 69%, ensuring more streamlined order process and increased revenues.
• Initiated process improvements that led to 34% faster order to cash cycle time.
• Successfully implemented new ERP system, allowing for improved business controls.
• Increased electronic claims submissions by 56%, improving payment turnaround time.
• Played lead role in acquisition process, resulting in successful sale of company to large international corporation.
• Developed and implemented comprehensive training program to increase employee productivity and compliance.

• Successfully closed sales contracts resulting in double expected first quarter earnings.
• Increased customer base by 4350% within first 12 months of operations.
• Achieved 2% lower claim rejection rate compared to industry benchmarks.
• Enhanced claim accuracy through effective implementation of electronic claim scrubbing software.
• Facilitated effective training to on-site and remote team members which resulted in lower days sales outstanding, fewer denials, and lower unbilled accounts receivable.

• Authored and implemented business plan for new national billing service.
• Facilitated in creation and management of annual budget.
• Authored sales and marketing materials for new product line.
• Hired and developed competent workforce of 40+ direct and indirect reports.

• Played lead role in decreasing days sales outstanding from 83 to 46 days, which improved company's overall cash flow and reduced outstanding accounts receivable.
• Facilitated improvement in company's cash flow by reducing unbilled accounts receivable from 14 days to 3 days
• Provided effective training to accounts receivable team, which produced better results, such as lower days sales outstanding, fewer denials, and lower unbilled accounts receivable.
• Enhanced claim turnaround time through effective implementation of electronic billing for 98% of payors.

• Successfully decreased average hold time from more than 2 minutes to 20 seconds, which enhanced customer satisfaction and overall department efficiency.
• Worked with management team to streamline customer service processes.
• Evaluated and developed performance of customer service employees to maximize productivity.

• Proficiently managed team of 20 customer service and insurance representatives.
• Authored policy manual that improved staff’s product knowledge and insurance coverage guidelines resulting in increased customer satisfaction and order quality.