Carrie Zimmerman
Ridgefield,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
21
21
years of professional experience
Work History
Night Audit Supervisor
Hilton
11.2023 - 05.2024
- Upheld strict adherence to safety protocols throughout the property during nighttime hours, maintaining a secure environment for both guests and staff members.
- Maintained strong communication with daytime staff, ensuring a seamless transition between shifts and continuity in guest experience.
- Generated daily reports to keep leadership informed about arrivals, departures and overall occupancy.
- Increased efficiency in nightly operations by cross-training team members in multiple roles within the hotel environment.
- Acted as manager on duty during overnight shifts.
- Conducted check-in procedures for guests every shift using OnQ program.
- Oversaw day-to-day operations of 226-room hotel with staff of 15 employees.
Homeschool Educator
At Home
09.2021 - 06.2024
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Adapted teaching methods and lesson plans to changing student needs.
- Established clear objectives for all lessons, units, and projects, resulting in measurable improvements in student progress.
Office Manager (Substitute)
The Gardner School of Arts & Sciences
07.2016 - 07.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Front Office Manager
Hilton Hotel
08.2005 - 11.2010
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Met all customer call guidelines including service levels, handle time and productivity.
- Strong leader of customer support staff.
- Promptly responded to inquiries and requests from prospective customers.
- Facilitated inter-departmental communication to effectively provide customer support.
- Fostered an environment which encouraged continual process improvements.
- Managed work flow to exceed quality service goals.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Monitored safety procedures to ensure a secure environment for both guests and employees.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Kids Club Supervisor
24 Hour Fitness
08.2003 - 08.2005
- Maintained discipline with children and initiated positive reinforcement to control behavior.
- Registered and coordinated check-in and check-out of children and parents and watched and cared for children to promote safety.
- Completed schedule for Kid's Club staff and audited payroll hours to determine accuracy.
Education
Associate of Arts - Sociology/Early Learning
Clark College
Vancouver, WA2006
Associate of Arts - Sociology
Palomar College
San Marcos, CA2006
Skills
- Exceptional interpersonal communication
- Employee scheduling
- Staff training/development
- Efficient multi-tasker
- Conflict resolution
- Schedule management
- Effective leader
- Deadline-oriented
- Organized Data management
- Team leadership
- Self-motivated
- Strong verbal communication
Timeline
Night Audit Supervisor
Hilton
11.2023 - 05.2024
Homeschool Educator
At Home
09.2021 - 06.2024
Office Manager (Substitute)
The Gardner School of Arts & Sciences
07.2016 - 07.2017
Assistant Front Office Manager
Hilton Hotel
08.2005 - 11.2010
Kids Club Supervisor
24 Hour Fitness
08.2003 - 08.2005
Associate of Arts - Sociology/Early Learning
Clark College
Associate of Arts - Sociology
Palomar College
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