Carrie White
Fort Myers,FL
Summary
Highly proactive manager with 27 years of experience in team leadership in the restaurant industry. Background includes sales, management and customer service in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Carrabbas Italian Grill
Port Charlotte, FL
07.2019 - Current
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared for and executed new menu implementations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
Restaurant Manager
Chilis Bar And Grill
Valparaiso, IN
08.2009 - 06.2016
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared for and executed new menu implementations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Strategically developed effective marketing plans to increase sales and profits while managing costs.
Restaurant Manager
Longhorn Steakhouse
Merrillville, IN
11.2005 - 06.2008
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Prepared for and executed new menu implementations.
- Scheduled and directed staff on a weekly and daily bases
Area Manager
McDonalds Corporation
Oak Brook, IL
06.1995 - 02.2005
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Increased profits through effective sales training, troubleshooting P&L areas and training new managers on web-based collecting system and key sales tactics.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams.
Education
Associate of Arts - Elementary Education
Moraine Valley Community College
Palos Hills, IL06.1986
High School Diploma -
Victor J Andrew
Tinley Park, IL06.1984
Skills
- Recruitment and Hiring
- Money Handling
- Documentation and Recordkeeping
- Menu Pricing and Writing
- Labor and Overhead Cost Estimation
- Scheduling Staff
- Performance Improvement
- Inventory Management
- Supply Ordering and Management
- Employee Performance Evaluations
- Anticipating Problems
- Investigating Complaints
- Health Code Compliance
- Training and Onboarding
- Back of House Management
- Problem Solving
- Relationship Building
- Calendar and Scheduling Software
- Liquor Law Compliance
- Written and Verbal Communication
- Coaching and Mentoring
Timeline
Restaurant Manager
Carrabbas Italian Grill
07.2019 - Current
Restaurant Manager
Chilis Bar And Grill
08.2009 - 06.2016
Restaurant Manager
Longhorn Steakhouse
11.2005 - 06.2008
Area Manager
McDonalds Corporation
06.1995 - 02.2005
Associate of Arts - Elementary Education
Moraine Valley Community College
High School Diploma -
Victor J Andrew