Carrie Ann Miller
Phelps,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
LSP, Customer Service
Jeff Neumann, Allstate Ins. Agency
02.2014 - Current
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Negotiated successful resolutions between customers and the company during disputes or disagreements.
- Collaborated with team members to improve overall response times and service quality.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
LSP
Jackson-Kahl Ins. Agency
01.2013 - 11.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Moraine Park Technical College, West Bend
West Bend, WI06.1996
Skills
- Complaint Handling
- Empathy Display
- Patience Maintenance
- Call center experience
- Up-selling abilities
- Customer Service
- Understanding Customer Needs
- Relationship Building
- Product and service knowledge
Hobbies
Enjoy camping, hiking, outdoors and the water. Love spending time with family and friends, cooking, entertaining and appreciating the little things in life.
Timeline
LSP, Customer Service
Jeff Neumann, Allstate Ins. Agency
02.2014 - Current
LSP
Jackson-Kahl Ins. Agency
01.2013 - 11.2013
High School Diploma -
Moraine Park Technical College, West Bend
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