Madellyne Johnson
Farmington,MI
Summary
Successful Service Professional with earned years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
6
6
years of professional experience
Work History
Customer Service Professional
The Jeff Haar Allstate Agency
Novi, Michigan
08.2019 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Assisted less than 200 customers in an average business day by answering questions, responding to inquiries and handling telephone requests.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Processed dozens of invoices each business day and mailed documentation to clients.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Nanny
The Ruis Family
East Lansing, Michigan
08.2018 - 08.2019
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Traveled with families to care for children, allowing parents to share private time while giving children fun adventures in diverse environments.
- Studied and researched food allergies to understand requirements for individuals with such conditions.
- Earned CPR certification's to expand skills and gain better understanding of childcare field.
Infant Room 1 & 2 Lead
Rainbow Child Care Centre
Commerce Twp, Michigan
09.2017 - 08.2018
- Employed learning through play philosophy and educational objectives, striking balance between teacher-directed and child-directed activities and encouraging children to communicate verbally.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assessed babies and toddlers against established early childhood developmental milestones, preparing regular progress reports for each child.
- Monitored students' academic, social and emotional progress and recorded in individual files.
Customer Service Representative
The Claudia Lynn Allstate Agency
Novi, Michigan
02.2017 - 09.2017
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Answered average of less than 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
High School Diploma -
Waterford Kettering High School
Waterford, Michigan06.2014
Skills
- Customer Service and Assistance
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Statement Billings
- Patient and Empathetic
- Answering Emails
- Directing Calls
- Inbound and Outbound Calling
- Cash Register Operations
- Call Transfers
- Credit Card Payment Processing
- Educational Opportunities
- Team Goals
- Customer Data Confidentiality
Timeline
Customer Service Professional
The Jeff Haar Allstate Agency
08.2019 - Current
Nanny
The Ruis Family
08.2018 - 08.2019
Infant Room 1 & 2 Lead
Rainbow Child Care Centre
09.2017 - 08.2018
Customer Service Representative
The Claudia Lynn Allstate Agency
02.2017 - 09.2017
High School Diploma -
Waterford Kettering High School
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