Trava J. Nixon
Customer Service Professional
Conroe,TX
Summary
Positive, upbeat Customer Service Professional brings more than 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Successful [Job Title] with [Number] years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
12
12
years of professional experience
Work History
Customer Service Professional
Comcast, Xfinity
Houston, TX
03.2012 - 09.2023
- Listened to customer inquiries and responded with appropriate solutions
- Maintained knowledge of product information, pricing, promotions, and policies
- Provided support for technical issues related to products or services
- Collaborated with other departments to resolve customer inquiries quickly and effectively
- Reviewed account and service histories to identify trends and resolve issues
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Education
High School Diploma - undefined
McCall Sr High School
May 1995
Journalism
Some College, Grambling State University
Skills
- Customer Service Excellence
- CRM Software
- De-Escalation Techniques
- Quality Assurance
- Payment Processing
- Scheduling
- Inbound and Outbound Calling
- Product Knowledge
- Account Updating
- Appointment Scheduling
- Call Management
- Active Listening
- Adaptive Team Player
- Follow-Up SkillsI
- Call Control
- Microsoft Word
- Account Management
- Microsoft Excel
- Customer Service and Assistance
- Professional Telephone Demeanor
- Quality Control
- Customer Account Management
- Managing Multiple Tasks
- Documentation
References
REFERENCES
References available upon request.
Quote
You know you are on the road to success if you would do your job, and not be paid for it.
Oprah Winfrey
Traveling Culinary Arts
I enjoy traveling and discovering new cities, cultures, and customs.
Connoisseur of creole and cajun cuisines.
Timeline
Customer Service Professional
Comcast, Xfinity
03.2012 - 09.2023
High School Diploma - undefined
McCall Sr High School
Journalism
Some College, Grambling State University
Similar Profiles
Kevin MooreKevin Moore
RF Field Lead Communications Technician at Comcast/Comcast/XfinityRF Field Lead Communications Technician at Comcast/Comcast/Xfinity
Judith MendozaJudith Mendoza
Assistant Manager at Comcast, XfinityAssistant Manager at Comcast, Xfinity
James MacnaughtJames Macnaught
NOC Technician at Comcast, XfinityNOC Technician at Comcast, Xfinity
Timothy MillsTimothy Mills
Construction Specialist 2 at Comcast, XfinityConstruction Specialist 2 at Comcast, Xfinity
Venkatesh HangalVenkatesh Hangal
Sr. Database Engineer at PNC Financial ServicesSr. Database Engineer at PNC Financial Services