Alen Kelvin Frett
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Customer Service Professional
Wrrk
11.2020 - 08.2023
- Assisted customers by answering questions and responding to inquiries.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Inbound Call Center Representative
Hidalgo Group
03.2017 - 10.2020
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
- Resolved complaints to satisfy customers and encourage future transactions.
- Maintained up-to-date knowledge of product and service changes
Skills
- Stocking and Replenishing
- Customer Consulting
- Technical Support
- Customer Service
- Customer Service and Assistance
- Microsoft PowerPoint
- Till Counting
- Customer Relations
- Problem-Solving Ability
- Computer Proficiency
Languages
Creole
Professional Working
Timeline
Customer Service Professional
Wrrk
11.2020 - 08.2023
Inbound Call Center Representative
Hidalgo Group
03.2017 - 10.2020
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