Michelle Baker
Arizona
Summary
Dependable customer service professional recognized for building positive relationships and resolving concerns with professionalism. Proven ability to manage multiple priorities in fast-paced environments, support new team members, and maintain a welcoming atmosphere while delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Professional
Brookdale
Glendale
01.2025 - 01.2026
- Provided exceptional service to customers, clients, and families, resolving concerns promptly to enhance satisfaction.
- Collaborated with team members to achieve daily goals, ensuring outstanding customer experiences.
- Built positive relationships through active listening, empathy, and professional communication.
- Worked effectively in fast-paced environments while maintaining accuracy and attention to detail.
- Managed multiple priorities effectively while maintaining a positive demeanor.
- Assisted with training and supporting new team members.
- Maintained organized work areas and ensured a clean, welcoming environment.
Customer Service Associate
Legacy
Avondale
01.2024 - 01.2025
- Provided friendly, professional customer service to enhance customer satisfaction.
- Resolved customer inquiries and identified solutions to improve service experience.
- Maintained accurate records and managed confidential information responsibly.
- Worked with team members to streamline daily task completion and support workflow.
- Demonstrated reliability and flexibility in supporting team members.
Education
Associate of Applied Science -
DeAnza College
Cupertino Skills
- Customer Service Excellence
- Sales Transaction Management
- Relationship Building
- Communication
- Team Collaboration
- Problem Solving
- Attention to Detail
- Multitasking
- Organization
- Time Management
- Dependability
- Adaptability
- Conflict Resolution
- Staff training
- Product Promotion
- Inventory and Stocking
Timeline
Customer Service Professional
Brookdale
01.2025 - 01.2026
Customer Service Associate
Legacy
01.2024 - 01.2025
Associate of Applied Science -
DeAnza College