Carrie Hart
HR Business Partner | Systems Administrator
Traverse City,MI
Summary
High-performing Global HR Business Partner with a passion for people. 20+ years of experience impacting positive organizational outcomes through [your best skill], [your 2nd best skill], and [your 3rd best skill]. Confident in the ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
13
13
years of professional experience
Work History
HR Business Partner and Systems Administrator
ItsaCheckmate
New York, United States
02.2019 - Current
- Execute the on- and off-boarding of employees, while serving as Program Administrator, and Conference, Event, and Trade Show administrator
- Exceeds expectations?
- Monitor event activities to ensure satisfaction and compliance of attendees and the organization
- Review event billings, request approval, and coordinate all payments
- Communicate vital details with Team Lead and the Training Team
- This includes reaching out and sending communications to new hires with instructions to set up programs as Team Lead requests
- Oversee staff database
- Facilitate, implement, and successfully ensure on-time completion of required compliance training for employees, bringing the company into full compliance through ADP’s RUN/Upnetic Program
- Create an employee handbook for all US employees required for each state
- This includes 15 states
- Research and modify a model Sexual Harassment Prevention Policy for the company, while coordinating with legal team
- Develop strong interpersonal and communication skills and the ability to interact effectively with all levels of the organization
- Serve in key administrative role while working with and for CEO, VPs and Directors
- Review company’s medical benefits policies and costs
- Discover gaps in HR compliance, research and interview several PEO organizations to consolidate all HR requirements
- Find, interview, gather all data, and implement ADP Total Source
- Develop a more robust employee benefits package including a 401(k) plan not previously implemented.
Title Insurance Processor / Construction Draw Administrator
CORPORATE SETTLEMENT SOLUTIONS
Traverse City, MI
01.2016 - 01.2017
- Ensured outstanding customer experiences by rapidly fielding questions via phone and email regarding real estate titles and construction draws
- Developed expertise in all aspects of processing and worked with cross-functional teams to analyze complex legal documents, ensure alignment with title commitment requirements, and mitigate risks by proactively identifying judgments, liens, or mortgages
- Develop expansive technical vocabulary to communicate effectively with partners, colleagues, and customers
- Tracked budgets and draws using Excel, mined and interpreted data, and escalated issues up appropriate chain of command when necessary
- Directed multiple concurrent projects with focus on providing accurate, well-researched closing and title documents in a timely manner
- Quickly grasped technical concepts and applied critical thinking skills
- Coordinated with legal to identify deeply embedded future transaction clause that would have held company liable.
Program Administrator
LION OF LIFE FOUNDATION
Traverse City, MI
01.2014 - 01.2015
- Built highly effective team, providing strategic and tactical guidance to establish community-based teen centers
- Established Board of Directors and gained buy-in for shared vision through extensive due diligence and compelling value proposition
- Studied similar organizations to devise marketing plans that work in conjunction with cross-functional teams
- Created and organized business documentation including SOPs and job descriptions
- This played a key role in recruiting, hiring, employee engagement, and organizational success.
Customer Service, City Treasurer
s Office
01.2012 - 01.2014
- Maintained diplomatic, optimistic approach to customer service while collecting fees, taxes, and other revenues due to City Treasurer, municipal utilities, city water/sewer, and Traverse City Light & Power (TCLP)
- Balanced daily and monthly general ledgers, made bank deposits, and performed daily, weekly, and monthly audits of billing data
- Engaged in root cause analysis while investigating and resolving unusually high utility bills for customers
- Coordinated regional initiatives in process re-engineering, systems implementations and organizational alignment
- Implemented an on-line interactive reporting and wiring system to facilitate accurate and timely cash management reporting
- Distributed payroll checks and processed city mail
- Utilized Excel and other programs to update spreadsheets, ledgers, and logs
- Assisted in financial closing processes.
CITY OF TRAVERSE CITY
Traverse City, MI
01.2010 - 01.2014
License and Registration Clerk/Election Coordinator
01.2010 - 01.2012
- Balanced priorities across license and permit approvals, policy administration, and risk management
- Facilitated final approval from department heads by meticulously reviewing license and permit applications
- Maintained Code of Ordinances, City Charter, and voter registration records
- Orchestrated all aspects of elections and provided administrative support to Deputy and City Clerk
- Received promotion based on dedication to customer service and ability to prioritize workload
- Attentive to details and critical thinking skills to prioritize workload in a fast paced environment
- Selected to serve as Freedom of Information Act (FOIA) Coordinator and Health Insurance Portability and Accountability Act (HIPAA) Official with accountability for overseeing requests for access to public records in accordance with applicable protections.
Skills
Active listening, Customer service, Interpersonal, Leadership, Executive, Problem-solving, Time management, and Transferable SkillsIntegrityDependabilityEffective communicationOpen-mindednessTeamworkCreativityProblem-solvingCritical thinkingAdaptabilityOrganizationWillingness to learnEmpathy
Atlassian
Google Workspace Super Admin
HubSpot Mailchimp
Microsoft Windows
Apple macOS iOS
Adobe
SalesForce
Timeline
HR Business Partner and Systems Administrator
ItsaCheckmate
02.2019 - Current
Title Insurance Processor / Construction Draw Administrator
CORPORATE SETTLEMENT SOLUTIONS
01.2016 - 01.2017
Program Administrator
LION OF LIFE FOUNDATION
01.2014 - 01.2015
Customer Service, City Treasurer
s Office
01.2012 - 01.2014
CITY OF TRAVERSE CITY
01.2010 - 01.2014
License and Registration Clerk/Election Coordinator
01.2010 - 01.2012