Carrie Lynn Foura
Northumberland,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
2012
2012
years of post-secondary education
Work History
Eye Glass and Contact sales
National Vision Associates
Selinsgrove, Pa
03.2010 - 02.2013
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Jewelry Sales Associate
Kohls Department Store
Selinsgrove, Pa
12.2008 - 04.2012
- Assisted customers in selecting jewelry to match their personal style.
- Provided product knowledge on various jewelry materials and trends.
- Managed inventory levels for jewelry displays and storage areas.
- Conducted regular maintenance and cleaning of jewelry displays and cases.
- Educated customers on care instructions for jewelry maintenance and longevity.
- Demonstrated product knowledge to answer customer questions and inquiries.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Provided accurate information about warranties, pricing, policies.
Customer Service Representative
Kohls Department Store
Selinsgrove, Pennsylvania
12.2008 - 04.2011
- Cash drawer handler
- Provided information on store promotions and loyalty programs to customers.
- Trained new staff on customer service protocols and store procedures.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer complaints effectively and professionally.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with team members to enhance customer service experience.
- Assisted customers with product inquiries and purchase decisions.
- Processed transactions accurately at the point of sale.
Education
Completed - Cyber Security
Coursera
01.2024 - 03.2025
Penn Foster Career School
Scranton, PASome College (No Degree) - Biology/Pre-Med
Misericordia University
Dallas, PASome College (No Degree) - Cyber Security
Southern New Hampshire University
Hooksett, NHSkills
- Customer service
- Sales techniques
- Inventory management
- Product knowledge
- Point of sale
- Conflict resolution
- Team collaboration
- Relationship building
- Visual merchandising
- Staff training
- Problem solving
- Effective communication
- Customer engagement
- Calm under pressure
- Excellent communication
- Problem-solving
- Data entry
- Multitasking
- Analytical and critical thinking
- Teamwork and collaboration
- Microsoft office
Timeline
Completed - Cyber Security
Coursera
01.2024 - 03.2025
Eye Glass and Contact sales
National Vision Associates
03.2010 - 02.2013
Jewelry Sales Associate
Kohls Department Store
12.2008 - 04.2012
Customer Service Representative
Kohls Department Store
12.2008 - 04.2011
Penn Foster Career School
Some College (No Degree) - Biology/Pre-Med
Misericordia University
Some College (No Degree) - Cyber Security
Southern New Hampshire University