Summary
Overview
Work History
Education
Skills
Timeline
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Carrie M. Owens

Richmond,VA

Summary

Dynamic Emergency Communications Specialist with VCU Health (Level 1 Trauma Center), skilled in emergency flight operations and patient transport coordination. Proven track record in quick decision-making and situational awareness, achieving a 12-minute "Door To TPA" time for stroke patient. Certified Paramedic with expertise in medical protocol adherence, and a commitment to team collaboration, with extensive 911 experience.

Overview

12
12
years of professional experience

Work History

Emergency Communications Specialist

VCU Health
Richmond, VA
11.2022 - 11.2024
  • Managed emergency communications during critical incidents and facility alerts through ground and air, in all medical specialties.
  • First point of contact for the safe transfer and transport of patients.
  • Responsible for emergency flight operations for VCU Health Medical Teams, which includes call intake for inter-facility and scene flights, dispatching the flight teams, flight following, and coordinating all helicopter operations.
  • Required to understand the medical knowledge of all protocols to alert appropriate medical specialty teams for patients throughout the hospital (mainly in the Emergency Department).
  • Identified potential threats or suspicious activities through monitoring of emergency radio traffic and phone conversations.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.

Emergency Room Paramedic

VCU Health
Richmond, VA
11.2015 - 11.2022
  • Responded promptly to emergency calls and assessed patient conditions.
  • Administered life-saving treatments and medications in high-pressure situations.
  • Established Intravenous Access, Ultrasound Intravenous Access, and Intraosseous Access for purposes of medication administration and phlebotomy.
  • Operated specialized medical equipment such as defibrillators, EKG monitors, suction devices and oxygen delivery systems.
  • Collaborated with medical teams to ensure patient care transitions with optimal patient outcomes.
  • Ensured that all necessary supplies were available for use during emergency situations.
  • Participated in training sessions to enhance skills and knowledge base.
  • Acknowledged for being on the team with a 12 minute "Door To TPA" time for a stroke patient.
  • Acknowledged twice for being a "Shining Knight" recipient for being on teams of multi-disciplinary trauma patients that had positive outcomes.

Paramedic

Lakeside Volunteer Rescue
Henrico, VA
06.2012 - 06.2021
  • Operated 911 medical calls in Henrico County as Attendant-In-Charge or driver.
  • Achieved Paramedic certification with National Registry and Virginia state in 2013.
  • Cleared as Paramedic in August 2014, providing advanced life support.
  • Maintained and inspected medical equipment for safety and operational readiness.
  • Responded swiftly to emergency calls, employing safe driving techniques.
  • Assessed scenes upon arrival to identify hazards affecting responders.
  • Coordinated basic and advanced life support for various emergencies.
  • Documented patient assessments and treatments according to established protocols.

Paramedic

LifeCare Medical Transports
Fredericksburg, VA
03.2014 - 11.2015
  • Transported patients across various healthcare facilities, ensuring timely transfers to higher levels of care.
  • Administered medications and executed advanced life support procedures as necessary.
  • Maintained and inspected medical equipment for optimal operational readiness and safety compliance.
  • Coordinated patient transfers with local hospitals to ensure continuity of care.
  • Operated specialized medical devices, including ventilators and defibrillators, to support critical care.
  • Documented patient assessments and treatment in alignment with established protocols.
  • Ensured safety of medical crew, patients, and families throughout transportation processes.

Education

Bachelor of Science - Psychology

Virginia Commonwealth University
Richmond, VA
06-1997

Skills

  • Patient transport coordination
  • Emergency flight operations
  • Medical protocol adherence
  • Radio traffic monitoring
  • Emergency response planning
  • Team collaboration
  • Quick decision making
  • Attention to detail
  • Stress management
  • Problem solving
  • Emergency management
  • Situational awareness
  • Documentation and reporting
  • Nationally Registered and Virginia State Registered Paramedic
  • AHA Basic Life Support CPR Certification
  • Advanced Cardiac Life Support Certification
  • Advanced Burn Life Support Certification

Timeline

Emergency Communications Specialist

VCU Health
11.2022 - 11.2024

Emergency Room Paramedic

VCU Health
11.2015 - 11.2022

Paramedic

LifeCare Medical Transports
03.2014 - 11.2015

Paramedic

Lakeside Volunteer Rescue
06.2012 - 06.2021

Bachelor of Science - Psychology

Virginia Commonwealth University

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