CARRIE OWEN

• Proven track record of process and overall program improvement and since implementation of Emerging Risk Care Management Program
• Oversees team of LPN Care Navigators and provides clinical guidance and education, insight into processes, standards of documentation, and communication to providers, payors, families and patients
• Reviews key performance indicators weekly to assess areas for improvement and progress of outreach.
• Facilitates weekly huddles with Care Navigators to troubleshoot barriers to workflow, encourage feedback, and review team progress
• Meets individually with Care Navigators once a month to address specific needs and provide feedback

Provides comprehensive care management for a large patient case load addressing both medical and social needs

• Communicates with providers and payors the needs of patients and families in a timely and professional manner
• Consistently meets goals for outreach and program enrollment
• Reviews Key Performance Indicators weekly to assess performance
• Coordinates care between families and social programs that address their specific needs
• Maintains accurate documentation of assessments and monthly utilizing PHI and standards of documentation
• Maintained up-to-date knowledge of best practices in case management through continuing education courses and participation in professional conferences.
• Championed evidence-based interventions that led to improved health outcomes for vulnerable patient populations.
• Increased access to healthcare services for underserved populations by collaborating with community organizations to address gaps in care delivery systems.
• Evaluated case management services on an ongoing basis to identify areas for improvement and implement necessary changes.
• Coordinated discharge planning to facilitate seamless transitions from inpatient care settings to home
• Optimized patient care by collaborating with physicians, nurses, therapists, social workers, and other specialists to ensure seamless service delivery.
• Improved patient outcomes by developing comprehensive case management plans and coordinating with multidisciplinary teams.
• Reduced hospital readmissions by closely monitoring patient progress and adjusting care plans accordingly.
• Demonstrates exceptional charting in EHR and communication with respect to HIPAA guidelines and compliance
• Conducted thorough assessments to identify patients'' needs, strengths, resources, barriers, and preferences to develop tailored intervention strategies.
• Assisted clients in navigating complex healthcare systems while advocating for their needs and preferences.
• Implemented quality improvement initiatives that contributed to enhanced patient experiences and overall case management effectiveness.

• Performed comprehensive assessments of physical and emotional needs of patients from newborn to twenty one years of age
• Worked cohesively with physicians, staff, and community resources to advocate for seamless continuity of care
• Used problem solving techniques to address care concerns
• Implemented various resources to enhance communication with patients and families with the goal of providing the pinnacle of care for the patient while promoting a relationship built on mutual trust and respect
• Utilized community resources and outreach through processing of referrals and communicating with care providers
• Demonstrated exceptional charting in EHR and communication with respect to HIPAA guidelines and compliance
• Daisy Award nominee, 2015: nationally recognized award for nursing, for demonstrating exemplary and compassionate care
• Selected as Spokesperson for Nursing on Children's Hospital of the King's Daughters homepage and LinkedIn page
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.