Carrin Heilmann
Clearwater
Summary
Bartender with extensive knowledge of spirits, craft beer, and cocktail recipes. Outgoing, friendly, and communicative. Committed to building a strong customer base by providing a positive overall experience. Detail-oriented team member with strong organizational skills. Ability to multitask in a high volume work environment with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Bartender
Monelli’s Italian Sports Bar And Grill
06.2016 - 01.2023
- Regularly cleaned and sanitized bar area, beer coolers, refrigeration and storage areas.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Made strong connections and built a full bar of regulars.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Handled money drawers (cash and credit).
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Server
Applebee's Grill + Bar
03.2016 - 06.2016
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to answer questions regarding menu item sourcing, ingredients and cooking methods.
- Increased sales significantly by upselling higher-end products to customers.
Hair Salon Receptionist
The Hairport
10.2015 - 04.2016
- Greeted incoming visitors and customers professionally and provided friendly assistance.
- Answered phone calls, booked appointments, and relayed important messages to the hairstylist without delay.
- Resolved customer complaints.
- Washed towels and cleaned hair stations after each client.
- Handled payments, cash and credit card transactions.
Dance Instructor
West Michigan Dance Center
01.2013 - 07.2015
- Tailored each class to meet student needs and abilities and allow dancers to progress at comfortable pace.
- Utilized different styles of teaching to accommodate students of all capabilities.
Barista
Starbucks
06.2014 - 06.2015
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Did Not Graduate -
Grand Valley State University
Allendale, MIDiploma -
Mattawan High School
Mattawan, MI03.2015
Skills
- Interpersonal skills: Empathetic communication focusing on customer preferences Outgoing and personal
- Mixology: Advance knowledge in bartending, Liquor, Beer and Wine
- Multitasker: Handling fast pace work environment with multiple orders and customers, bar backing, and doing the dishes without failure
- Teamwork and Professionalism: Trustworthy, understanding staff member Ready to pick up shifts in emergency situations
- Composure: Work well under pressure keeping my calm in stressful situations
- POS systems: Knowledge in cash management and terminal systems
Timeline
Bartender
Monelli’s Italian Sports Bar And Grill
06.2016 - 01.2023
Server
Applebee's Grill + Bar
03.2016 - 06.2016
Hair Salon Receptionist
The Hairport
10.2015 - 04.2016
Barista
Starbucks
06.2014 - 06.2015
Dance Instructor
West Michigan Dance Center
01.2013 - 07.2015
Did Not Graduate -
Grand Valley State University
Diploma -
Mattawan High School
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