Carrina Ross
Longwood,Florida
Summary
Fast-acting EMT provides quality care to patients in critical medical situations. Maintains vast knowledge of emergency medical procedures and protocols with strong background in CPR and first aid. Demonstrated ability to remain calm, composed and focused in emergency situations.
Overview
5
5
years of professional experience
Work History
Emergency Medical Technician
Lake County Fire Rescue
08.2022 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Customer Service Representative
Enterprise Car Rental
06.2021 - 08.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Cross-trained and provided backup support for organizational leadership.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Hostess Trainer
Bahama Breeze
08.2019 - 06.2021
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Associate Trainer
Panera Bread
08.2018 - 08.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Set up and broke down food service lines quickly to maintain service flow.
Education
Vocational - Paramedic
Seminole State College of Florida
Sanford, FL08.2023
Vocational - Emergency Medical Technician
First Response Training Group
Orlando, FL02.2022
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2019
Skills
- Emergency Vehicle Operation
- Resuscitation
- Medication Administration
- Emergency Treatment Procedures
- Retail Sales Customer Service
- Adaptable Under Pressure
Timeline
Emergency Medical Technician
Lake County Fire Rescue
08.2022 - Current
Customer Service Representative
Enterprise Car Rental
06.2021 - 08.2022
Hostess Trainer
Bahama Breeze
08.2019 - 06.2021
Associate Trainer
Panera Bread
08.2018 - 08.2019
Vocational - Paramedic
Seminole State College of Florida
Vocational - Emergency Medical Technician
First Response Training Group
High School Diploma -
Lake Brantley High School
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