Detail-oriented professional with strong customer service skills and a proven ability to solve problems effectively. Experienced in program planning and fostering supportive environments.
Overview
8
8
years of professional experience
Work History
Community Recreation Assistant
Navy Morale Welfare and Recreation
Indian Head, MD
09.2024 - Current
Facilitated program support and strategic planning initiatives.
customer service and sales
facility operation
marketing and communication
administration work
technical skills (Microsoft Word, Excel, Outlook, Teams, etc)
Point of Sale
Cash Handling
After Action Reports
Managing Inventory
Budget Planning
Fostered a supportive atmosphere for military personnel and families
Food Concept Manager
Army and Air Force Exchange Service- Fresh Kitchen by Robert Irvine
Andrews Air Force Base, MD
03.2023 - 09.2024
oversee daily operations
Coordinated staffing activities, including training and scheduling, to optimize productivity.
team development
conduct inventory
ensure profitability
comply with health and food service standards
coordinate between AAFES, 3rd party companies, and Robert Irvine team
ensure productivity
manage timecards (Kronos)
conflict resolution
Tax Specialist
H&R Block
Fort Walton Beach, FL
10.2022 - 05.2023
Prepared and filed federal and state tax returns for individual clients, ensuring compliance with regulations.
Analyzed client financial documents to identify tax-saving opportunities and optimize refund potential.
Educated clients on tax laws, deductions, and credits to empower informed decision-making during filing process.
Conducted thorough reviews of completed tax returns to ensure accuracy and adherence to deadlines.
Implemented protocols for handling confidential information, safeguarding sensitive data from unauthorized access