Mackenzie Menzie
PADI
Fort Wayne,IN
12
years of professional experience
Organized and detail-oriented operations professional with experience coordinating cross-functional projects, managing vendor & client relationships, and supporting operational initiatives from planning through execution. Skilled at managing multiple priorities, maintaining accurate documentation, tracking project milestones, and collaborating with internal teams and third-party partners to ensure successful implementations. Recognized for strong communication, problem-solving, and organizational skills, with proficiency in Salesforce, NetSuite, ServiceChannel, Corrigo, Microsoft 365, Google Workspace, and Adobe Acrobat.
Work History
Service Partner Relationship Specialist
1 Year 11 Months- Served as the primary point of contact for vendor partners, coordinating implementation activities, resolving issues, and ensuring projects remained on schedule.
- Evaluated vendor performance and contract compliance while fostering strong partnerships to support operational objectives and continuous process improvement.
- Partnered with internal stakeholders and external vendors to coordinate project deliverables, communicate progress, and facilitate successful operational transitions.
- Monitored project timelines, maintained detailed documentation, and supported quality assurance efforts to ensure vendor deliverables met organizational standards.
Account Coordinator
1 Year 3 Months- Oversees a designated area of Lowe's properties, and snow removal operations managed by JLL.
- Plans and executes landscaping and snow removal services throughout the year, from preseason preparations to postseason closure.
- Addresses and resolves customer concerns promptly during daily operations.
- Coordinates vendor selection and performance to enhance operational efficiency and financial outcomes.
Open Water Scuba Instructor
3 Years 9 MonthsMortgage Processor
1 Year 7 Months- Point of contact and communication manager between sales team, borrowers, underwriting, & closing team
- Manage a pipeline of 20-30 loans per month, conducted weekly pipeline meetings with sales team
- Analyze financial statements, stocks, bonds, checking & savings accounts to properly calculate DTI, cash to close, and any other non/qualifying ratios through the utilization of Microsoft Excel
Area Manager
6 Years 7 Months- In Shop 6/2014-3/16
- Assistant Manager 3/16-7/18
- General Manager 7/18-4/20 (GM of the Year 2019)
- Area Manager 4/20-1/21
Education
Bachelors - Business Administration
Skills
Project Coordination
Transition & Implementation Management
Cross-Functional Collaboration
Project Planning & Scheduling
Process Improvement
Change Management
Data Analysis & Reporting (Advanced Excel)
Smartsheet
Salesforce & NetSuite
Timeline
Service Partner Relationship Specialist
CASE Facility Management Solutions
12.2024 - CurrentRead More
Account Coordinator
Kellermeyer Bergensons Services
09.2023 - 12.2024Read More
Open Water Scuba Instructor
PADI
02.2023 - CurrentRead More
Mortgage Processor
Caliber Home Loans
02.2021 - 09.2022Read More
Area Manager
Jimmy John's
06.2014 - 01.2021Read More
Indiana University
Bachelors from Business Administration
Read More