Carrington Weeks
Davenport,IA
Summary
Dynamic professional with strong team collaboration and customer service skills. Experienced in training staff and streamlining operations to enhance efficiency and safety. Adaptable and detail-oriented individual with extensive experience in janitorial and security roles. Recognized for problem-solving abilities, effective communication, and a commitment to maintaining high standards in facility safety and cleanliness.
Overview
1
1
Certification
Work History
Janitorial Worker
Rock Island Arsenal
Rock Island, IL
2025 - 2026
- Operated cleaning equipment and tools for efficient facility maintenance.
- Conducted routine inspections to ensure cleanliness and safety standards.
- Performed trash disposal and recycling tasks to maintain a clean environment.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Implemented inventory management for cleaning supplies to optimize usage.
- Coordinated with team members to prioritize and complete daily cleaning tasks.
- Monitored and reported maintenance issues to ensure timely resolutions.
- Developed strategies for improving workflow efficiency in janitorial operations.
- Improved overall facility appearance through consistent attention to detail and adherence to cleaning schedules.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Maintained a safe environment for building occupants by promptly addressing spills, debris, and other hazards.
- Assisted in maintaining inventory levels of cleaning supplies, ensuring timely replenishment when necessary.
Security Supervisor
Per Mar Security Services
Davenport, IA
2024 - 2026
- Supervised security personnel to ensure compliance with protocols and procedures.
- Developed training programs to enhance team performance and operational efficiency.
- Conducted regular inspections of premises to identify potential security risks.
- Coordinated incident reporting and response strategies for emergency situations.
- Collaborated with law enforcement agencies to address security concerns effectively.
- Monitored surveillance systems for unusual activities and responded accordingly.
- Evaluated security policies, recommending improvements based on best practices.
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Evaluated existing emergency plans, making updates as needed to address changes in facility layout or emerging threats.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Enhanced physical security of premises by supervising installation of advanced barrier systems.
- Improved security team's situational awareness by integrating real-time incident reporting tools.
Customer Service Representative
Rhythm City Casino Resort
Davenport, IA
2022 - 2024
- Assisted customers with inquiries and resolved issues effectively.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of promotions and events to enhance customer experience.
- Collaborated with team members to streamline service processes.
- Monitored customer feedback to identify areas for improvement.
- Trained new staff on customer service protocols and best practices.
- Led initiatives to enhance guest satisfaction through personalized service efforts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Customer Service Representative
Hyvee
Davenport, IA
2021 - 2022
- Implemented strategies to improve response times for customer inquiries.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
North High School
Davenport, IA05.2022
Skills
- Work orders
- Team collaboration
- Policy and procedure enforcement
- Damage reporting
- Customer service
- Emergency response
- Hazardous chemicals handling
- Waste disposal
- Work prioritization
- Crew supervision
- Problem-solving
- Supply management
- Employee training
- Time management
- Corrective maintenance
- Preventive Maintenance
- Work order interpretation
- Equipment inspection
- Timely paperwork completion
- Inventory management
- Multitasking and organization
- Critical thinking
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Microsoft outlook
- Follow-up skills
- Paperwork processing
- Team development
- Documentation
- Administrative support
- Data collection
- Prioritization
- Staff training
- De-escalation techniques
- Technical support
- Quality control
- Filing
- Research
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Proofreading
- Report creation
- Team leadership
- CCTV monitoring
- Security personnel training
- Safety and security procedures
- Security management
- CCTV experience
- Patrol operations
- Security team management
- Daily incident reporting
- Emergency management
- Surveillance
- Risk analysis
- Access control
- Policy enforcement
- Incident investigation
- Security planning
- Physical security
- Site visits
- Employee relations
- Relationship building and management
- Threat assessment
- Crime prevention
- AED training
- Law enforcement collaboration
- Company risk management
- Dispatch
- Asset protection
- Incipient fire safety training
- Interviews and interrogations
- Surveillance systems
- Protocol optimization
- Security team leadership
- CPR and child CPR training
- Security training
- CCTV surveillance
- Microsoft office
- Report writing
- Incident reports
Certification
- Certified in CPR, AED, and first aid.
Languages
English
Full Professional
Timeline
Janitorial Worker
Rock Island Arsenal
2025 - 2026
Security Supervisor
Per Mar Security Services
2024 - 2026
Customer Service Representative
Rhythm City Casino Resort
2022 - 2024
Customer Service Representative
Hyvee
2021 - 2022
High School Diploma -
North High School