Carrol Pomeroy

• Followed established auditing processes to meet internal and regulatory requirements.
• Analyzed data and findings to prepare reports detailing financial information.
• Communicated with auditee staff to obtain necessary information for audits.
• Performed observations and evaluated supporting documents to supplement audit findings.
• Executed audit phases and entered data into accounting software for analysis.
• Interviewed auditees to gather data needed to conduct audits.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
• Organized, sorted, and checked input data against original documents.
• Sorted documents and maintained organized filing process.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Verified accuracy of data entered into system to produce error-free reports.

I was a senior call center representative for 4 Consulting INC for 2 year. I'd take in bound calls, scheduled appointments, answer all questions, scheduled events for large groups for the Covid-19 vaccination, I'd transferred calls, assisted with training new hires, and also trained new hires Independently.

• Provided assistance to clients.
• Scheduled appointments for callers
• Maintained up-to-date knowledge of the material that we provide.
• Attend weekly meetings.
• Collaborated with other call center professionals to provide accurate information and assistance to the caller.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Attended telephone skills and program information training sessions to boost aptitude.
• Boosted customer service satisfaction ratings through consistent quality control.
• Sought out extra training opportunities to enhance customer relationship management abilities.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Met customer call guidelines for service levels, handle time and productivity.
• Responded proactively and positively to rapid change.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.

Manage ancillary staff in fulfilling more than 2,000 prescriptions weekly. Consult with physicians and patients with regard to medication dosage, drug interactions, medical equipment, disease management and potential side effects of prescription and OTC medications. Dispense and compound prescriptions, and maintain accurate patient records, dosing information and directions for use. Keep abreast of new developments within the pharmaceutical industry.

• Built solid customer relationships and delivered exceptional service
• Cross-promoted similar products to maximize add-on sales
• Cultivated a network of physicians that referred an average of 75 new patients monthly
• Started a vaccine program that expanded patient base

Redesigned workflow, revamped displays and cut costs:

• Improved drug-inventory management system to reduce waste and eliminate backorders
• Refreshed displays monthly and optimized point-of-sale items based on season
• Kept inventory accurate with effective management and regular cycle counts.
• Supported pharmacists by measuring, counting and labeling prescriptions.
• Minimized risk and maintained accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
• Handled prescription orders at counter, in drive-thru line and via delivery service.
• Stocked supplies and set up cash drawers to maintain readiness for day's business.
• Assisted patients with OTC medications and medical supplies.
• Entered orders in computer system for refills.
• Researched and resolved dosage conflicts, potentially harmful drug interactions and insurance issues for patient safety and wellness.
• Contacted clinics or physicians to request patient prescription refills.
• Followed medication-handling techniques and industry best practices to minimize risk and maintain accuracy.
• Filled bottles or packaging with measured medication amounts manually or mechanically.
• Labeled prescription drug containers following specifications.
• Ran reports, checked data and resolved discrepancies to manage records.
• Called insurance companies to determine prescription cost.
• Responded to pharmacy services, policies and hours questions.
• Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
• Avoided product waste with proper stock rotation procedures.
• Decreased potential drug abuse, verifying prescriptions against customer records.
• Minimized dispensing errors by supervising automated processes.
• Obtained and processed payments for pharmaceutical products.
• Processed insurance claims for patient medication.
• Kept ordered medication and supplies ready for customer pick-up and delivery.
• Tracked and documented payments, inputting and verifying purchases.
• Issued medication after calculating patients' charges and fees.
• Filled bottles and affixed labels, accurately pre-packing prescriptions.
• Met customer needs with knowledgeable pharmacy support.
• Serviced and maintained pharmaceutical equipment to minimize downtime.
• Reduced pricing discrepancies through regular price updates.
• Controlled and monitored storage access to secure drug supplies.
• Distributed prescribed drugs after measuring dosages.
• Supported pharmacists with measuring, counting and labeling prescriptions.
• Achieved high sales through healthcare product promotions.
• Used aseptic techniques and sterilized equipment to minimize infections.
• Monitored individual patient medication by creating and maintaining profiles.