Carroll M. Scadden
Customer Service Specialist
Kansas City,MO
Overview
18
18
years of professional experience
Work History
Franchise Finance Specialist
H&R BLOCK
01.2016 - 01.2024
- Assisted franchisees through proprietary software
- Simultaneously and successfully worked in multiple systems
- Handled 50+ calls per day on average, both inbound and outbound
Sourcing/Business Card Representative
H&R BLOCK
01.2015 - 01.2016
- Resolved client issues and concerns through ordering systems
- Successfully worked with vendors via multiple medias and through different guidelines
Tax Training School Specialist
H&R BLOCK
01.2015
- Helped tax professionals develop through the continuing education system
- Produced virtual classes for instructors
- Troubleshooted issues via all systems – virtual and continuing education system
- Resolved reimbursement client issues, registered CTECH and created class schedules
Customer Service Representative
UNITEDHEALTH GROUP/OPTUM RX
01.2013 - 01.2015
- Assisted patients in getting medicines efficiently and promptly
- Handles 50+ outbound calls on average daily
- Successfully received prior authorizations
ATT Resolution Team
ASURION/LOCKLINE
01.2006 - 01.2012
- Received Multiple Director’s Club awards
- Associate of the Month award
- Handled escalated calls and customer call backs, successfully handling client concerns
- Managed claims call overloads and multiple client accounts
Summary
Collaborative Finance professional with 8 years of expertise helping clients attain financial goals. History of delivering tailored client service while responsibly driving business development.
Skills
- Invoice processing
- Financial auditing
- Financial statement analysis
- Settlements
- Financial statements
- Cash disbursements
- Wire transfers
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceCompany CultureWork from home optionHealthcare benefitsPersonal development programsPaid time offTimeline
Franchise Finance Specialist
H&R BLOCK
01.2016 - 01.2024
Sourcing/Business Card Representative
H&R BLOCK
01.2015 - 01.2016
Tax Training School Specialist
H&R BLOCK
01.2015
Customer Service Representative
UNITEDHEALTH GROUP/OPTUM RX
01.2013 - 01.2015
ATT Resolution Team
ASURION/LOCKLINE
01.2006 - 01.2012
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